Auto Account Manager (North East)
Our Story Hello there. We’re Zopa . We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings at Zopa .com! We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces. If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa , so join us, and make it count. Want to see us in action? Follow us on Instagram @zopalife At Zopa , we collaborate to provide outstanding support to customers across the financial industry — with responsible lending at the heart of what we do. The Auto Account Manager plays a key role in this, working alongside the Head of Sales and broader team to grow and maintain strong partnerships with Zopa ’s network of dealer and broker partners. This role will support continued growth by taking ownership of key accounts and delivering excellent service. Building and nurturing long-term relationships will be a central part of your success here. A day in the life Serve as the main point of contact for assigned partner accounts Build trusted, consultative relationships with key accounts and stakeholders Grow the Zopa Auto Finance programme by developing new accounts within your network Ensure timely and effective delivery of solutions aligned with partner goals Communicate progress of monthly/quarterly initiatives with stakeholders Lead regular business reviews with partners to evaluate performance and opportunities Monitor key account metrics such as volume, credit quality, and pricing Maintain accurate records and insights in Salesforce Collaborate across the sales team to identify growth opportunities Address partner needs and manage escalations professionally Help shape the Auto Ops team by contributing industry knowledge Host webinars and training workshops for partners Ensure compliance with internal processes, audits, and controls Work closely with the Commercial Team to support the Auto Partner Success strategy About you You bring a strong network of dealers from your experience in the auto finance industry You have experience in account management and understand auto trade language and processes You’re an empathetic and confident communicator, committed to delivering seamless service You’re skilled in stakeholder management and comfortable working with people at all levels You hold a full UK Driving Licence (with fewer than 6 points) Please note this role will be based "remotely" but will require regular travel to clients around the North East. We're on the move! Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water Street in Canary Wharf. The 44,000 square foot workspace will foster collaboration and inspire creativity for our 900 employees amidst our 2025 growth blitz. At Zopa we value flexible ways of working. We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week. You'll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one. *Subject to having the right to work in the country of choice Diversity Statement Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DEI forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DEI is reflected in our hiring process so please let us know if you require any reasonable adjustments. Originally posted on Himalayas