Austin 29 (Westlake) Service - Service Lead - Part-Time
H-E-B needs energetic and motivated Partners willing to work hard and have fun while providing superior customer service. No matter what background you bring, or where you are in your career, we welcome you to join our community where People come first.
As a Service Lead, you'll assist in leading a successful operation of the Central Checkout Department. You'll train and coach to create a team environment where Partners work toward providing Customers consistently superior Customer Service.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... commitment to ensure your Customers and Partners come first?
HEAD FOR BUSINESS... skills to train your team to provide first-class customer service?
PASSION FOR RESULTS... ability to handle any kind of situation in a fast-paced environment?
We are looking for:
experience in retail / customer service
advanced customer service skills
What is the work?
Store Lead Operations:
May serve as backup to department manager
Provides work direction and training to other Partners
Directly supervises employees in the department
Approves financial transactions (e.g., overrides, opening / closing suspended orders)
Manages traffic flow / customer throughput; relays / monitors expectations related to daily performance goals
Tracks / anticipates high-sales times to ensure proper staffing, including lunch / break times
Maintains Service-related inventory (e.g., wrap, bags, cart maintenance, etc.) as needed
Performs WGO walk to set up department in absence of Department Manager or Service Admin; observes / assesses conditions; reports to Manager and / or coaches Partners on the spot if necessary
Troubleshoots equipment / technology (e.g., POS, coupons, self-checkout, eComm); escalates to Help Desk as needed
Monitors front-end selling metrics and daily goals (e.g., impulse items, WOW); encourages effective merchandising
Performs duties of Service Partners frequently
Training / Coaching:
Coaches Partners in the moment and long-term; monitors performance related to goals, standards, and expectations (e.g., hospitality, IPMs, BOB)
Facilitates / reinforces training from Partner Learning
Trains on suggestive selling techniques to meet customer needs and build sales
Reinforces positive behavior
Addresses Partner concerns (on the spot); elevates as needed
Customer Service / Cash-Handling:
Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
Accurately identifies and responds to customer needs
Models / coaches on superior customer service; addresses customer concerns; serves as point of escalation to resolve issues
Processes customer transactions of goods and services
Compliance:
Complies with departmental and Store SOPs; ensures other Partners comply as well
Monitors / enforces H-E-B standards and polices; escalates issues if needed
Maintains standards in shrink, safety, inventory control, and sanitation
What is your background?
Minimum age 18 (mandatory)
High school diploma or equivalent (associate's degree a plus)
1+ years of retail / customer service experience
Cashier experience
Completion of required company training
Do you have what it takes to be a fit as an H-E-B Service Lead?
Advanced customer service skills
Strong planning, organization, and time-management skills
Strong verbal / written communication and interpersonal skills
Conflict resolution and influencing skills
Decision-making skills
Ability to coach
Ability to build relationships
Ability to communicate with / speak effectively to customers and Partners at all levels
Ability to read and interpret documents such as safety rules, operating / maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Can you...
Function in a fast-paced, retail, office environment while performing detailed and precise tasks
Work with customers, staying attentive to their needs, yet maintaining composure in high-stress situations
Work extended hours; sit or stand for extended periods
Regularly lift / carry 40 - 60 lbs
Stand, walk, bend, reach, kneel, squat, and reach overhead and side to side throughout a shift
04-2019
Apply Now
As a Service Lead, you'll assist in leading a successful operation of the Central Checkout Department. You'll train and coach to create a team environment where Partners work toward providing Customers consistently superior Customer Service.
Once you're eligible, you'll become an Owner in the company, so we're looking for commitment, hard work, and focus on quality and Customer service. 'Partner-owned' means our most important resources--People--drive the innovation, growth, and success that make H-E-B The Greatest Omnichannel Retailing Company.
Do you have a:
HEART FOR PEOPLE... commitment to ensure your Customers and Partners come first?
HEAD FOR BUSINESS... skills to train your team to provide first-class customer service?
PASSION FOR RESULTS... ability to handle any kind of situation in a fast-paced environment?
We are looking for:
experience in retail / customer service
advanced customer service skills
What is the work?
Store Lead Operations:
May serve as backup to department manager
Provides work direction and training to other Partners
Directly supervises employees in the department
Approves financial transactions (e.g., overrides, opening / closing suspended orders)
Manages traffic flow / customer throughput; relays / monitors expectations related to daily performance goals
Tracks / anticipates high-sales times to ensure proper staffing, including lunch / break times
Maintains Service-related inventory (e.g., wrap, bags, cart maintenance, etc.) as needed
Performs WGO walk to set up department in absence of Department Manager or Service Admin; observes / assesses conditions; reports to Manager and / or coaches Partners on the spot if necessary
Troubleshoots equipment / technology (e.g., POS, coupons, self-checkout, eComm); escalates to Help Desk as needed
Monitors front-end selling metrics and daily goals (e.g., impulse items, WOW); encourages effective merchandising
Performs duties of Service Partners frequently
Training / Coaching:
Coaches Partners in the moment and long-term; monitors performance related to goals, standards, and expectations (e.g., hospitality, IPMs, BOB)
Facilitates / reinforces training from Partner Learning
Trains on suggestive selling techniques to meet customer needs and build sales
Reinforces positive behavior
Addresses Partner concerns (on the spot); elevates as needed
Customer Service / Cash-Handling:
Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
Accurately identifies and responds to customer needs
Models / coaches on superior customer service; addresses customer concerns; serves as point of escalation to resolve issues
Processes customer transactions of goods and services
Compliance:
Complies with departmental and Store SOPs; ensures other Partners comply as well
Monitors / enforces H-E-B standards and polices; escalates issues if needed
Maintains standards in shrink, safety, inventory control, and sanitation
What is your background?
Minimum age 18 (mandatory)
High school diploma or equivalent (associate's degree a plus)
1+ years of retail / customer service experience
Cashier experience
Completion of required company training
Do you have what it takes to be a fit as an H-E-B Service Lead?
Advanced customer service skills
Strong planning, organization, and time-management skills
Strong verbal / written communication and interpersonal skills
Conflict resolution and influencing skills
Decision-making skills
Ability to coach
Ability to build relationships
Ability to communicate with / speak effectively to customers and Partners at all levels
Ability to read and interpret documents such as safety rules, operating / maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Can you...
Function in a fast-paced, retail, office environment while performing detailed and precise tasks
Work with customers, staying attentive to their needs, yet maintaining composure in high-stress situations
Work extended hours; sit or stand for extended periods
Regularly lift / carry 40 - 60 lbs
Stand, walk, bend, reach, kneel, squat, and reach overhead and side to side throughout a shift
04-2019
Apply Now