Associate - Technology Support Specialist

strong style font-size 11px Your key responsibilities strong Facilitate and support the deployment installation configuration and testing of firm hardware and software Support provisioning and deprovisioning processes including onboarding new hires and collecting hardware from separating employees Assist with or coordinate repairs of end-user hardware and reinstall software as required to resolve incidents Resolve incidents related to firm-standard hardware software and mobile technologies while identifying trends to prevent future issues Provide after-hours support for escalated issues under minimal supervision Perform asset management activities including procurement inventory tracking and distribution in line with EY policies Support off-site technology needs for firm-sponsored meetings events office moves and relocations Act as remote hands for other EY Technology teams such as Telecommunications and Hosting Maintain a strong understanding of EY Technology services to proactively address end-user needs Anticipate and resolve technology issues that may impact productivity across the firm strong Skills and attributes for success strong Strong analytical skills to resolve end-user incidents escalated from the service desk or raised through walk-up support Ability to prioritize incidents and clearly communicate timelines and expectations to end users Excellent communication interpersonal organizational and time management skills Strong customer service mindset and ability to work effectively with diverse stakeholders Approximately 2 4 years of experience in end-user technology support strong Ideally you ll also strong Hold a Bachelor s degree or equivalent practical experience Be comfortable working with a range of hardware and software technologies in a dynamic environment Have experience supporting office moves technology deployments or large user groups strong What we look for strong We re looking for service-oriented professionals who are proactive reliable and able to work independently while collaborating closely with team members You re adaptable solutions-focused and committed to delivering a high-quality technology experience for end users