Associate Systems Engineer – Linux & AI Automation
About the position
We operate mission‑critical systems that enable Visa’s clients and processors worldwide. As an Associate Systems Engineer, you’ll join a global team that plans, implements, and supports secure, resilient endpoints and platforms—partnering closely with vendors and global support groups to deliver nimble, client‑centric solutions.
Responsibilities
• Provide project management, technical advice, and hands‑on support to client institutions and processors—consistently exceeding customer expectations.
• Coordinate projects end‑to-end with proper documentation keep tasks and status up to date.
• Create implementation scripts (Shell, python & more) for vendor field engineers and support teams to enable installation and activation.
• Perform remote installations of Linux systems in partnership with on‑site vendor engineers.
• Work proactively with Global Support, clients, and vendors to deliver flexible solutions and resolve system problems quickly.
• Manage customer satisfaction, commitment, and expectations to high service levels handle escalations appropriately.
• Ensure deployments follow Visa security guidelines report and remediate any non‑compliance.
• Communicate and collaborate cordially within a global team across cultures and time zones.
• Work with stakeholders to translate business problems into AI use cases, define requirements, and design solution architectures.
• Collect, clean, and prepare data build and train models (traditional ML and deep learning/LLMs) evaluate performance and iterate.
• Design, build, and maintain agentic workflows where LLM agents can plan, call tools, and coordinate multi-step tasks (e.g., retrieval, calling APIs, writing to databases).
• Deploy models as APIs or services, integrate with existing applications, implement and tune orchestration around tools and plugins (MCP‑style connectors, function-calling schemas, vector DBs), including prompt design, safety/guardrails, and evaluation of agent behavior.
• Ability to isolate and resolve critical system issues to minimize impact and downtime strong analytical judgment under minimal supervision.
• Participate in an on‑call rotation to support multiple systems during off-hours work evenings/weekends as needed.
• Provide weekly reporting for CMDB and BASE II records act as Change & ServiceNow Coordinator to ensure incidents/changes comply with ITIL and ServiceNow rules.
• Act as Inventory Record Coordinator to ensure accurate and timely inventory updates.
• Partner with leaders to drive continuous improvement, team efficiency, and technical upskilling.
Requirements
• Bachelors degree, OR 3+ years of relevant work experience
Nice-to-haves
• 2 or more years of work experience
• Linux experience/shell scripting .
• 1 - 2 year of experience in development and programing in Python and Java is a plus.
• Hands‑on experience with ServiceNow (Change/Incident/CMDB); Red Hat certification (e.g., RHCSA, RHCE) or equivalent Linux certification.
• Experience & proficiency in writing shell & python scripts and automations for infrastructure installs.
• Experience with large language models and GenAI, including prompt engineering, retrieval-augmented generation, and evaluation of LLM-based applications
• Hands-on work with agentic/LLM orchestration frameworks (e.g., LangChain, semantic routers, or similar) and tool-calling ecosystems (such as MCP-style connectors or function-calling schemas
• Familiarity with Visa deployment/security standards and audit/compliance processes.
• Vendor coordination and remote‑install support across global time zones.
Benefits
• Medical
• Dental
• Vision
• 401 (k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program
Apply Now
Apply Now
We operate mission‑critical systems that enable Visa’s clients and processors worldwide. As an Associate Systems Engineer, you’ll join a global team that plans, implements, and supports secure, resilient endpoints and platforms—partnering closely with vendors and global support groups to deliver nimble, client‑centric solutions.
Responsibilities
• Provide project management, technical advice, and hands‑on support to client institutions and processors—consistently exceeding customer expectations.
• Coordinate projects end‑to-end with proper documentation keep tasks and status up to date.
• Create implementation scripts (Shell, python & more) for vendor field engineers and support teams to enable installation and activation.
• Perform remote installations of Linux systems in partnership with on‑site vendor engineers.
• Work proactively with Global Support, clients, and vendors to deliver flexible solutions and resolve system problems quickly.
• Manage customer satisfaction, commitment, and expectations to high service levels handle escalations appropriately.
• Ensure deployments follow Visa security guidelines report and remediate any non‑compliance.
• Communicate and collaborate cordially within a global team across cultures and time zones.
• Work with stakeholders to translate business problems into AI use cases, define requirements, and design solution architectures.
• Collect, clean, and prepare data build and train models (traditional ML and deep learning/LLMs) evaluate performance and iterate.
• Design, build, and maintain agentic workflows where LLM agents can plan, call tools, and coordinate multi-step tasks (e.g., retrieval, calling APIs, writing to databases).
• Deploy models as APIs or services, integrate with existing applications, implement and tune orchestration around tools and plugins (MCP‑style connectors, function-calling schemas, vector DBs), including prompt design, safety/guardrails, and evaluation of agent behavior.
• Ability to isolate and resolve critical system issues to minimize impact and downtime strong analytical judgment under minimal supervision.
• Participate in an on‑call rotation to support multiple systems during off-hours work evenings/weekends as needed.
• Provide weekly reporting for CMDB and BASE II records act as Change & ServiceNow Coordinator to ensure incidents/changes comply with ITIL and ServiceNow rules.
• Act as Inventory Record Coordinator to ensure accurate and timely inventory updates.
• Partner with leaders to drive continuous improvement, team efficiency, and technical upskilling.
Requirements
• Bachelors degree, OR 3+ years of relevant work experience
Nice-to-haves
• 2 or more years of work experience
• Linux experience/shell scripting .
• 1 - 2 year of experience in development and programing in Python and Java is a plus.
• Hands‑on experience with ServiceNow (Change/Incident/CMDB); Red Hat certification (e.g., RHCSA, RHCE) or equivalent Linux certification.
• Experience & proficiency in writing shell & python scripts and automations for infrastructure installs.
• Experience with large language models and GenAI, including prompt engineering, retrieval-augmented generation, and evaluation of LLM-based applications
• Hands-on work with agentic/LLM orchestration frameworks (e.g., LangChain, semantic routers, or similar) and tool-calling ecosystems (such as MCP-style connectors or function-calling schemas
• Familiarity with Visa deployment/security standards and audit/compliance processes.
• Vendor coordination and remote‑install support across global time zones.
Benefits
• Medical
• Dental
• Vision
• 401 (k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program
Apply Now
Apply Now