Associate Service Business Administration Coordinator

ZOLL Medical Corporation is dedicated to improving patient outcomes through innovative technologies. The Associate Service Business Administration Coordinator supports the Service Business Administration team by managing medical device repair activities and ensuring efficient communication between customers and stakeholders.ResponsibilitiesAssist in the preparation and management of service repair estimates in global ERP systemManage and track customer contact activity and ensure all correspondence is documented accuratelyProcess and track customer repair services, ensuring timely payments and quick turnaround time, with accurate record-keepingMaintain and update customer and service records in the database, ensuring compliance with regulatory requirementsCollaborate with service teams to provide customer responses on repair inquiriesRespond to customer inquiries and provide excellent customer serviceProvide administrative support for service-related projects and initiativesAssist with generating data reports and reviewing accuracyAssist in the development and implementation of administrative processes and proceduresSupport the Service Business Administration Supervisor with various tasks as neededSkillsAssociate's Degree Associate degree or equivalent in Business Administration or a related field0-1 years of experience in an administrative role, preferably in medical device manufacturing or service organizationStrong organizational and time management skillsExcellent communication and interpersonal skillsProficiency in Microsoft Office Suite (Word, Excel, PowerPoint)Ability to work independently and as part of a teamAttention to detail and a high level of accuracyCustomer-focused with a proactive approach to problem-solvingExperience with service management software or CRM systemsFamiliarity with medical device regulations and compliance standardsCompany OverviewAt ZOLL®, we’re passionate about improving patient outcomes and helping save lives. It was founded in 2004, and is headquartered in Pittsburgh, Pennsylvania, USA, with a workforce of 5001-10000 employees. Its website is https://www.lifevest.zoll.com.Company H1B SponsorshipZOLL Medical Corporation has a track record of offering H1B sponsorships, with 13 in 2025, 6 in 2024, 8 in 2023, 8 in 2022, 2 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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