Associate, Revenue Cycle Case & Escalation Management - Posting

athenahealth is dedicated to creating a thriving ecosystem for accessible and high-quality healthcare. The Associate in Revenue Cycle Case and Escalation Management will tackle complex client issues, drive actionable insights, and enhance case resolution performance in collaboration with various teams. Responsibilities Follows team expectations and methodology to manage complex issues and escalations to resolution using the CRM platform (Salesforce) Maintains consistent communication with internal and external stakeholders including direct customer communication Provides feedback to improve service delivery, service offerings, and/or product Leverages wide breadth of existing tools and resources efficiently and effectively to troubleshoot issues Suggests workflow and quality improvements to reduce case inflow and improve client sentiment Develops a plan identifying tasks and reasonable timelines Determines appropriate prioritization for completing work Assigns tasks appropriately across teams Identifies potential obstacles or challenges Contributes to continuous learning by actively participating in team operating mechanisms, such as teams channels, meetings, office hours, and working sessions Shares content knowledge and best practices to assist your peers Skills An ideal candidate will have medical billing/US healthcare experience or have demonstrated the ability to rapidly learn the foundational concepts of US healthcare and medical billing Bachelor's degree or equivalent experience Customer-centric mindset characterized by empathy, collaboration, and advocacy Strong written and verbal communication skills, enabling effective interaction with all organization level and stakeholders Expertise in problem-solving, with the ability to analyze large data sets to identify root causes and trends Proven capability to analyze data, surface trends and insights, and provide actionable recommendations Ability to work independently and as part of a team, knowing when to involve others for effective problem-solving Strong project management skills, including planning and aligning tasks, resources, and timelines Tenacious and accountable, able to navigate complexity and overcome obstacles Knowledgeable in coding systems (ICD-10, CPT, HCPCS), medical terminology, anatomy, and physiology Proficient in Excel and other business tools (Smartsheets, Google tools, SharePoint, etc.) Benefits Commuter support Employee assistance programs Tuition assistance Employee resource groups Collaborative workspaces Flexibility Book clubs External speakers Hackathons Company Overview Athenahealth is a provider of medical practice automation and claims management software to medical groups and health systems. It was founded in 1997, and is headquartered in Watertown, Massachusetts, USA, with a workforce of 5001-10000 employees. Its website is Company H1B Sponsorship athenahealth has a track record of offering H1B sponsorships, with 94 in 2025, 84 in 2024, 61 in 2023, 108 in 2022, 84 in 2021, 74 in 2020. Please note that this does not guarantee sponsorship for this specific role.