Associate Qualitative Research Coordinator

Alida is a rapidly growing Canadian SaaS company that specializes in community-centered research platforms. The Associate Qualitative Research Coordinator will manage online qualitative research projects for clients, ensuring timely and accurate delivery while maintaining strong client relationships. Responsibilities Manage time efficiently to coordinate and execute projects for our largest global clients, working on multiple projects at a time in a deadline-driven, fast paced environment Liaise with external partners and internal teams to ensure timely project completion Monitor and report on project progress internally and externally to ensure deliverables, budgets and timelines are met Respond to shifts in project scope and effectively manage client expectations Identify and escalate risks where needed Complete internal documentation processes to ensure accurate resource planning and financial reporting Provide superior service that delights our customers Manage and coordinate with research and sample vendors to ensure quality and timeliness of deliverables, including reviewing screeners and reports Program, customize, and modify qualitative sessions and screener surveys in proprietary SaaS platforms Deploy screeners and monitor recruitment Select and schedule participants to online qualitative sessions (e.g. IDIs, focus groups) Troubleshoot logic and programming issues Follow QA processes to ensure a quality product is delivered Serve as primary point of contact throughout project lifecycle for clients, managing expectations and ensuring clear communication Build and maintain strong relationships with key client stakeholders through regular communication and proactive project updates Navigate client requirements while maintaining project scope, budget, and timeline integrity Facilitate collaboration between external vendors and clients to ensure alignment on project goals and deliverables Skills College Diploma, Bachelor's or above educational degree with a focus in Business, Marketing, Market Research, or Communications Combined 1+ years relevant experience through internships, co-ops, academic projects, self-directed initiatives/projects or other types of work experience preferably within the software or market research industry Proven ability to work in a demanding and fast paced environment Excellent time management, organizational, and problem-solving skills Attention to detail Excellent written and verbal communication Ability to work in a team environment as well as independently Strong aptitude for technology and ability/desire to learn new software Prior experience in managing vendors Qualitative or UX research operations Global research experience Project management Online survey programming Benefits Best-in-class company paid benefits for you and your family - offering medical, dental, vision, RRSP matching in Canada, a 401K in the US, and more. Unlimited Vacation: Yep, it’s true. Take vacation when you want it, how you want it. Designed to better fit your evolving needs. Summer Fridays: Fridays are a day off during July and August. To help provide better balance in the summer months focusing on employee wellness. Company Overview Alida is a telecommunications company. It was founded in 2004, and is headquartered in Potenza, Basilicata, ITA, with a workforce of 501-1000 employees. Its website is