Associate Product Support Specialist - LiveEasy

AppFolio is a technology leader in the real estate industry, and they are seeking an Associate Product Support Specialist for their LiveEasy team. This role focuses on delivering high-impact solutions that simplify the moving and home-management journey for customers, emphasizing a customer-first approach and collaboration within the team.ResponsibilitiesProvide thoroughly researched information that meets established organizational benchmarks for reliability and serviceabilityDemonstrate a commitment to radical urgency by managing time effectively to ensure a 'Zero Wait' experience for every customerPrioritize a 'Listen First, Solve Second' approach to build trust and address the root cause of every inquiry with empathy and detailAim for a 100% completion rate on all inquiries, actively seeking solutions and information synthesis rather than identifying barriersParticipate in team huddles, share knowledge openly, and collaborate with teammates to maintain a clear and accurate internal databaseSkills1-2 years of experience in a high volume call center or customer support environmentAbility to work within standard support operating hours with a commitment to consistent attendance and professional presenceDemonstrated ability to identify the root cause of an issue and follow the appropriate path to resolve or escalateAnalytical Resourcefulness: Ability to process and synthesize complex service details from various sources to provide verified solutionsCommunication Mastery: Professional tone and clarity both written and verbal communication. With the ability to adapt to different customer personasTechnical Mastery: Ability to quickly master internal tools and document cases with high accuracy and clear next stepsProblem Diagnosis: Skill in identifying friction points in the customer journey and following the appropriate path to resolve or escalate issuesGrowth Mindset: Comfort with leading through uncertainty and embracing evolving workflows as the business scalesOperational Reliability: A consistent professional presence with a high level of accountability for following through on commitmentsBenefitsRegular full-time employees are eligible for benefitsCompany OverviewAppFolio is a cloud business management solutions provider for the real estate industry. It was founded in 2006, and is headquartered in Goleta, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.appfolio.com.Company H1B SponsorshipAppFolio has a track record of offering H1B sponsorships, with 18 in 2025, 24 in 2024, 22 in 2023, 34 in 2022, 51 in 2021, 35 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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