Associate Outside Property Claim Representative - Oxford, MS

Travelers is a leading property casualty insurer with a commitment to customer service and community. The Associate Outside Property Claim Representative role involves comprehensive training in claim handling and customer service, focusing on managing 1st party property claims under supervision.ResponsibilitiesActively participate in structured training classes covering insurance policies, specific claim processes, systems, and procedures, including virtual, classroom, and on-the-job trainingReview, investigate, and document 1st party property claims under close supervisionGather information from policyholders, claimants, witnesses, and third-party providersLearn to investigate and evaluate all relevant facts and information (including but not limited to analyzing leases, contracts, by-laws and other relevant documents which may have an impact)Determine and apply coverage for building damages per policy termsEstablish accurate scope of damages for building and contents losses and utilizes as a basis for written estimates and/or computer assisted estimatesProvide timely and professional communication to customers, claimants, and internal stakeholdersMaintain accurate records of claim activity in claim management systemsDemonstrate openness to continuous learning, particularly in AI and digital transformationAdapt to new technology implementations, system upgrades, and digital tool rollouts while maintaining productivity and service qualityAcquire and maintain relevant Insurance License(s) to comply with state and Travelers’ requirements within three months of starting the jobThis position requires participation in our Catastrophe Response Program, which could include deployment to assist our customers in other statesThis position requires the individual to access and inspect all areas of a dwelling or structure, which is physically demanding requiring the ability to carry, set up and climb a ladder weighing approximately 38 to 49 pounds, walk on roofs, and enter tight spaces (such as attic staircases and entries, crawl spaces, etc.)While specific territory or day-to-day responsibilities may not require an individual to climb a ladder, the incumbent must be capable of safely climbing a ladder when deploying to a catastrophe which is a requirement of the positionPerform other duties as assignedSkillsHigh School Diploma or GED and one year of customer service experience OR Bachelor's DegreeValid driver's licensePrevious internship or work experience in customer service or insuranceStrong attention to detail and organizational skillsAbility to manage multiple tasks and prioritize effectivelyExceptional customer service skills and a commitment to providing a positive experience for insureds and claimantsAbility to exercise sound judgement and make effective decisionsStrong verbal and written communication skills with the ability to convey information clearly and professionallyBasic conflict resolution skills with willingness to learn advanced techniques for facilitating productive discussions and negotiationsBenefitsHealth Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.If you have student loan debt, you can enroll in the Paying it Forward Savings Program.You are also eligible for a Pension Plan that is 100% funded by Travelers.Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.Company OverviewTravelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business. It was founded in 1853, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is https://www.travelers.com.Company H1B SponsorshipTravelers has a track record of offering H1B sponsorships, with 75 in 2025, 47 in 2024, 60 in 2023, 42 in 2022, 27 in 2021, 20 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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