Associate Manager, New Verticals - Search Experience Strategy & Operations
About the position
About the Team New Verticals is a lean team in growth mode at DoorDash that is building and scaling new categories for our customers, leveraging the DoorDash platform. New Verticals includes over 100K grocery, convenience, alcohol, retail and DashMart businesses. The Shopping Experience team supports our New Verticals platform, with a focus on making the end-to-end DoorDash customer experience faster, easier and more delightful than shopping in store. About the Role Search is critical to delivering a seamless customer experience. Weâre looking for someone to join our team and lead our Search efforts across New Verticals (Grocery, Convenience, Alcohol, and Retail). You will be responsible for defining, executing and optimizing product initiatives aimed at ensuring customers can quickly and confidently find what theyâre looking for. You will work closely with product, engineering, and data science to launch experiences that make shopping 10x better for our customers. Youâll dive deep into data to understand consumer behavior, measure impact, and identify opportunities to improve search relevance and conversion across the app. Youâll report into a Manager on our New Verticals Strategy & Operations team. We operate in a hybrid model so we spend a few days a quarter in person together, but all our offices are open should you choose to go in more regularly! Youâre excited about this opportunity because you will⌠Build. Youâll have your fingerprints all over DoorDashâs New Verticals business, across grocery, convenience, retail, alcohol and more. Youâll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details. Strategize. From first principles, youâll develop the optimal strategy for best serving our customers. Experiment. Youâll transform strategies into operational experiments that create measurable and actionable outcomes, informing your larger initiative implementation plans. Analyze. Youâll assess the operational and financial impacts of your decisions, and iterate based on data. Lead and collaborate. Youâll work with a cross-functional team, including Product, Engineering, Data Science, and Design to build this new line of business for DoorDash.
Responsibilities
⢠Build. Youâll have your fingerprints all over DoorDashâs New Verticals business, across grocery, convenience, retail, alcohol and more. Youâll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details.
⢠Strategize. From first principles, youâll develop the optimal strategy for best serving our customers.
⢠Experiment. Youâll transform strategies into operational experiments that create measurable and actionable outcomes, informing your larger initiative implementation plans.
⢠Analyze. Youâll assess the operational and financial impacts of your decisions, and iterate based on data.
⢠Lead and collaborate. Youâll work with a cross-functional team, including Product, Engineering, Data Science, and Design to build this new line of business for DoorDash.
Requirements
⢠You have 4-6+ years of experience.
⢠Youâve succeeded in high-performance cultures (whether in tech, operations, strategy, consulting, banking, or a related experience).
⢠You solve problems from first principles.
⢠Youâre excited to solve problems in innovative ways, and you resist âthis is how itâs always been doneâ thinking.
⢠Youâre equally comfortable operating at 10,000 feet and 1 foot. You donât hesitate to get in the weeds and operate at the lowest level of detail, but youâre just as comfortable thinking long-term and inspiring a team. No job is beneath you.
⢠Youâre customer focused. You are able to identify consumer pain points, lead with the consumer front of mind and build a strategy to enhance our consumer experience.
⢠Youâre analytical. You let data win arguments, and youâre comfortable pulling your own data in SQL or modeling in Excel. You can use this ability to support product use cases and troubleshoot issues.
⢠You arenât afraid to dive into technical concepts . Youâre eager to understand how things work under the hood, from ML models to engineering architecture. You can collaborate seamlessly with technical teams to translate complex concepts into clear business strategies and customer outcomes.
⢠Youâre unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments
⢠You are an owner. You're always looking for opportunities to better your work product and own the outcome â both the good and the bad
⢠You have a completed Bachelorâs Degree.
Benefits
⢠a 401(k) plan with employer matching
⢠16 weeks of paid parental leave
⢠wellness benefits
⢠commuter benefits match
⢠paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
⢠medical, dental, and vision benefits
⢠11 paid holidays
⢠disability and basic life insurance
⢠family-forming assistance
⢠a mental health program
Apply Now
Apply Now
About the Team New Verticals is a lean team in growth mode at DoorDash that is building and scaling new categories for our customers, leveraging the DoorDash platform. New Verticals includes over 100K grocery, convenience, alcohol, retail and DashMart businesses. The Shopping Experience team supports our New Verticals platform, with a focus on making the end-to-end DoorDash customer experience faster, easier and more delightful than shopping in store. About the Role Search is critical to delivering a seamless customer experience. Weâre looking for someone to join our team and lead our Search efforts across New Verticals (Grocery, Convenience, Alcohol, and Retail). You will be responsible for defining, executing and optimizing product initiatives aimed at ensuring customers can quickly and confidently find what theyâre looking for. You will work closely with product, engineering, and data science to launch experiences that make shopping 10x better for our customers. Youâll dive deep into data to understand consumer behavior, measure impact, and identify opportunities to improve search relevance and conversion across the app. Youâll report into a Manager on our New Verticals Strategy & Operations team. We operate in a hybrid model so we spend a few days a quarter in person together, but all our offices are open should you choose to go in more regularly! Youâre excited about this opportunity because you will⌠Build. Youâll have your fingerprints all over DoorDashâs New Verticals business, across grocery, convenience, retail, alcohol and more. Youâll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details. Strategize. From first principles, youâll develop the optimal strategy for best serving our customers. Experiment. Youâll transform strategies into operational experiments that create measurable and actionable outcomes, informing your larger initiative implementation plans. Analyze. Youâll assess the operational and financial impacts of your decisions, and iterate based on data. Lead and collaborate. Youâll work with a cross-functional team, including Product, Engineering, Data Science, and Design to build this new line of business for DoorDash.
Responsibilities
⢠Build. Youâll have your fingerprints all over DoorDashâs New Verticals business, across grocery, convenience, retail, alcohol and more. Youâll do whatever it takes to launch, get 1% better every day, and scale something completely new. This means everything from high-level strategy to nitty-gritty operational details.
⢠Strategize. From first principles, youâll develop the optimal strategy for best serving our customers.
⢠Experiment. Youâll transform strategies into operational experiments that create measurable and actionable outcomes, informing your larger initiative implementation plans.
⢠Analyze. Youâll assess the operational and financial impacts of your decisions, and iterate based on data.
⢠Lead and collaborate. Youâll work with a cross-functional team, including Product, Engineering, Data Science, and Design to build this new line of business for DoorDash.
Requirements
⢠You have 4-6+ years of experience.
⢠Youâve succeeded in high-performance cultures (whether in tech, operations, strategy, consulting, banking, or a related experience).
⢠You solve problems from first principles.
⢠Youâre excited to solve problems in innovative ways, and you resist âthis is how itâs always been doneâ thinking.
⢠Youâre equally comfortable operating at 10,000 feet and 1 foot. You donât hesitate to get in the weeds and operate at the lowest level of detail, but youâre just as comfortable thinking long-term and inspiring a team. No job is beneath you.
⢠Youâre customer focused. You are able to identify consumer pain points, lead with the consumer front of mind and build a strategy to enhance our consumer experience.
⢠Youâre analytical. You let data win arguments, and youâre comfortable pulling your own data in SQL or modeling in Excel. You can use this ability to support product use cases and troubleshoot issues.
⢠You arenât afraid to dive into technical concepts . Youâre eager to understand how things work under the hood, from ML models to engineering architecture. You can collaborate seamlessly with technical teams to translate complex concepts into clear business strategies and customer outcomes.
⢠Youâre unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environments
⢠You are an owner. You're always looking for opportunities to better your work product and own the outcome â both the good and the bad
⢠You have a completed Bachelorâs Degree.
Benefits
⢠a 401(k) plan with employer matching
⢠16 weeks of paid parental leave
⢠wellness benefits
⢠commuter benefits match
⢠paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act)
⢠medical, dental, and vision benefits
⢠11 paid holidays
⢠disability and basic life insurance
⢠family-forming assistance
⢠a mental health program
Apply Now
Apply Now