Associate Manager, Health Services - Must live in Miami, FL
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
The Associate Manager is responsible for oversight of healthcare management staff including the organization and development of high performing teams. Works closely with functional area managers to ensure consistency in clinical and non-clinical interventions supporting our members.
Accountable for meeting the financial, operational and quality objectives of the unit
Oversees the implementation of healthcare management services for assigned functional area
Implements clinical and non-clinical policies & procedures in accordance with applicable regulatory and accreditation standards (e.g. NCQA, state and federal standards and mandates as applicable)
Serve as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinking
Ensure implementation and monitoring of best practice approaches and innovations to better address the member's needs across the continuum of care
May act as a liaison with other key business areas
May develop/assist in development and/review new training content
May collaborate/deliver inter and intra-departmental training sessions
Protects the confidentiality of member information and adheres to company policies regarding confidentiality
Manages resources responsible for identification of members, development and implementation of care plans, enhancement of medical appropriateness and quality of care and monitoring, evaluating, and documenting of care
Develop, initiate, monitor, and communicate performance expectations
Ensures the team's understanding and use of information system capability and functionality
May have responsibility for their own case load work
May act as a single point of contact for the member and the Care Management Team including: participation in care team meetings, implementation and oversight of member cultural requirements, and support implementation of new members
Participate in the recruitment and hiring process for staff using clearly defined requirements in terms of education, experience, technical and performance skills
Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams
Establish an environment and work style that promotes the concept of teamwork, cross product integration, and continuum of care thinking that results in strong performance
Consistently demonstrates the ability to serve as an model change agent and lead change efforts
Create a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when needed
Accountable for maintaining compliance with policies and procedures and implements them at the employee level
Required Qualifications
Must reside in a Orlando, Tampa, Miami area or surrounding areas
Must be willing to travel up to 25% of the time
3+ years of managed care experience
Knowledge of the regulations, standards, and policies which relate to medical management
Ability to mentor and support staff to meet business needs
Proficiency with computer skills which includes navigating multiple systems and keyboarding
Time efficient and highly organized
Exceptional communication skills
Preferred Qualifications
1-3 years management experience
3-5 years of experience in a physical or behavioral healthcare setting
Computer literacy and experience familiarity with Microsoft Excel, Word, and web-based applications
Ability to work with people in such a manner as to build high morale and group commitment to goals and objectives
Ability to evaluate and interpret data, identify areas of improvement, and focus on interventions to improve outcomes
Ability to communicate effectively with Providers, Members, Staff and other Leaders both in oral and written format
LTSS experience
Education
Bachelors Degree in business or health or human services (e.g. Social Work, Psychology, Nursing, Mental Health, Counseling, Behavioral Sciences, Sociology, Gerontology or related field. Experience may replace education.
Pay Range
The Typical Pay Range For This Role Is
$46,988.00 - $91,800.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Companys 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
We anticipate the application window for this opening will close on: 02/28/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Apply Now
Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary
The Associate Manager is responsible for oversight of healthcare management staff including the organization and development of high performing teams. Works closely with functional area managers to ensure consistency in clinical and non-clinical interventions supporting our members.
Accountable for meeting the financial, operational and quality objectives of the unit
Oversees the implementation of healthcare management services for assigned functional area
Implements clinical and non-clinical policies & procedures in accordance with applicable regulatory and accreditation standards (e.g. NCQA, state and federal standards and mandates as applicable)
Serve as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinking
Ensure implementation and monitoring of best practice approaches and innovations to better address the member's needs across the continuum of care
May act as a liaison with other key business areas
May develop/assist in development and/review new training content
May collaborate/deliver inter and intra-departmental training sessions
Protects the confidentiality of member information and adheres to company policies regarding confidentiality
Manages resources responsible for identification of members, development and implementation of care plans, enhancement of medical appropriateness and quality of care and monitoring, evaluating, and documenting of care
Develop, initiate, monitor, and communicate performance expectations
Ensures the team's understanding and use of information system capability and functionality
May have responsibility for their own case load work
May act as a single point of contact for the member and the Care Management Team including: participation in care team meetings, implementation and oversight of member cultural requirements, and support implementation of new members
Participate in the recruitment and hiring process for staff using clearly defined requirements in terms of education, experience, technical and performance skills
Assesses developmental needs and collaborates with others to identify and implement action plans that support the development of high performing teams
Establish an environment and work style that promotes the concept of teamwork, cross product integration, and continuum of care thinking that results in strong performance
Consistently demonstrates the ability to serve as an model change agent and lead change efforts
Create a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when needed
Accountable for maintaining compliance with policies and procedures and implements them at the employee level
Required Qualifications
Must reside in a Orlando, Tampa, Miami area or surrounding areas
Must be willing to travel up to 25% of the time
3+ years of managed care experience
Knowledge of the regulations, standards, and policies which relate to medical management
Ability to mentor and support staff to meet business needs
Proficiency with computer skills which includes navigating multiple systems and keyboarding
Time efficient and highly organized
Exceptional communication skills
Preferred Qualifications
1-3 years management experience
3-5 years of experience in a physical or behavioral healthcare setting
Computer literacy and experience familiarity with Microsoft Excel, Word, and web-based applications
Ability to work with people in such a manner as to build high morale and group commitment to goals and objectives
Ability to evaluate and interpret data, identify areas of improvement, and focus on interventions to improve outcomes
Ability to communicate effectively with Providers, Members, Staff and other Leaders both in oral and written format
LTSS experience
Education
Bachelors Degree in business or health or human services (e.g. Social Work, Psychology, Nursing, Mental Health, Counseling, Behavioral Sciences, Sociology, Gerontology or related field. Experience may replace education.
Pay Range
The Typical Pay Range For This Role Is
$46,988.00 - $91,800.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Companys 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
We anticipate the application window for this opening will close on: 02/28/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Apply Now