Associate IT Support Analyst

Iterable is the leading AI-powered customer engagement platform that helps brands create dynamic, individualized experiences. As an Associate IT Support Analyst, you will support users both remotely and onsite, ensuring they have the necessary tools and assistance for productivity.ResponsibilitiesServe as the primary on-site support for SF-based employees and visiting executives, keeping the office running smoothly and creating an environment where people can do their best workManage user accounts and permissions, ensuring employees receive secure, accurate, and timely access to the systems they needDeliver hands-on support for Mac and Windows devices, helping employees quickly resolve hardware and software issuesPartner with the Workplace team to support on-site events and assist with office projectsConduct onboarding and offboarding in partnership with the People Operations team, ensuring a smooth and positive Day 1 experience for new hiresDocument and maintain IT processes and procedures, ensuring they remain up to date and accurateCapture and share knowledge as you work, contributing to a living knowledge base that helps the team resolve issues more efficientlyContribute ideas and feedback to ongoing IT improvement efforts, helping refine processes and enhance team experiencesSkillsHave familiarity with Okta administration or a strong interest in learning Identity and Access Management (IAM) conceptsHave experience with—or interest in learning—the admin tools in Zoom, Slack, Gmail, or AtlassianHave some technical background and hands-on experience with printers, Wi-Fi troubleshooting, and basic A/V equipment (such as Neat devices)Demonstrate excellent customer service by bringing a patient, approachable, and empathetic demeanor to every interactionHave strong written and verbal communication skills, with the ability to translate technical concepts into clear, understandable languageSlack Admin, Okta Admin, or Google Workspace Admin certificationsExperience with JAMF and IntuneApple certifications such as ACMT or ACiTBenefitsPaid parental leaveCompetitive salaries, meaningful equity, & 401(k) planMedical, dental, vision, & life insuranceBalance Days (additional paid holidays)Fertility & Adoption AssistancePaid SabbaticalFlexible PTOMonthly Employee Wellness allowanceMonthly Professional Development allowancePre-tax commuter benefitsComplete laptop workstationCompany OverviewIterable is an AI-powered communication platform that improves customer retention with its marketing. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is https://www.iterable.com/.Company H1B SponsorshipIterable has a track record of offering H1B sponsorships, with 10 in 2025, 7 in 2024, 12 in 2023, 21 in 2022, 7 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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