Associate IT Client Support Specialist Part Time
About the position The Associate Client Support Analyst provides support for basic incident resolution and requests reported to the IT Service Desk for all HCA Organizations. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. This call center supports a 24/7 operation. Responsibilities • Provide technical support to the end user • Provide troubleshooting, diagnosis, and repair for end user systems • Collect information through constructive customer conversation • Access all available support tools and staff to resolve issues Requirements • Experience with call center techniques • Competency in call center tracking tools • Prior experience supporting customers in the use of application software • Proficiency in using support software tools • Mobile device support experience • Apple product support experience • Strong understanding of HCA security-related procedures • Understanding of Healthcare technology industry • Basic network troubleshooting and support experience • General desktop support experience Benefits • Comprehensive medical coverage that covers many common services at no cost or for a low copay • Additional options for dental and vision benefits, life and disability coverage • Flexible spending accounts, supplemental health protection plans • Free counseling services and resources for emotional, physical and financial wellbeing • 401(k) Plan with a 100% match on 3% to 9% of pay • Employee Stock Purchase Plan with 10% off HCA Healthcare stock • Family support through fertility and family building benefits • Referral services for child, elder and pet care • Consumer discounts through Abenity and Consumer Discounts • Education assistance (tuition, student loan, certification support, dependent scholarships) • Colleague recognition program • Time Away From Work Program (paid time off, paid family leave) • Employee Health Assistance Fund that offers free employee-only coverage Apply tot his job