Associate, Investor Services

SS&C Technologies is a leading financial services and healthcare technology company headquartered in Windsor, Connecticut. They are seeking an Associate in Investor Services to act as the main contact for fund investors and managers, process investor transactions, and ensure compliance with fund management instructions. Responsibilities Act as main contact for fund investors and managers via email and telephone correspondence Process investor subscription and redemption activity in accordance with the fund’s offering documents and anti-money laundering (AML) requirements Communicate pending transactions to fund management as required Prepare and validate investor statements to fund accounting information Prepare distribution of investor statements, letters and miscellaneous documents in accordance with investor and fund management instructions Ensure distribution information is up to date and compliant in accordance with investor and fund management instructions Prepare wire transfer instructions in accordance with investor and/or fund management instructions through various Internet banking platforms Confirm expected cash activity was processed by the bank and communicated to fund accounting and/or fund management Comply with department policies and procedures for processing of above activities Participate in system and process enhancement Perform other related duties as assigned by department management Skills Equivalent experience in Hedge/Private Equity Fund administration and/or Investor/Shareholder services Undergraduate degree or equivalent experience Advanced knowledge of Microsoft Office product suite, specifically Excel Strong Communication skills both oral and written Excellent interpersonal skills and customer service orientation Ability to work in a demanding environment and adjust to multiple demands; shifting priorities; ambiguity and rapid change Experience in the financial services is a plus Knowledge of Anti-Money Laundering and KYC procedures is a plus Overtime may be required to meet Client and Department deliverables Due to global client base requirements; coverage on Canadian holidays may be necessary Benefits Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans Your Future: RRSP Matching Program, Professional Development Reimbursement Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity Training: Hands-On, Team-Customized, including SS&C Learning Institute Extra Perks: Discounts on fitness clubs, travel and more! Company Overview SS&C is a global provider of investment and financial software-enabled services and software focused exclusively on the global financial It is a sub-organization of SS&C Black Diamond Wealth Solutions. It was founded in 1986, and is headquartered in Windsor, Connecticut, USA, with a workforce of 10001+ employees. Its website is