Associate - Hyderabad Remote Monitoring Center
Device Administration and MonitoringIdentify the condition for loss of connectivity Setup user profiles for skids monitored remotely Provide Probe health monitoringOGOL Administration and HelpdeskAssist with Onboarding forms &/ Onboarding Execute Manual Data Entry Administrate system user credentialsReporting - Periodic Internal and ExternalContribute to Achieve Acceptable Service Level on Assigned TasksAddress “How-To” questions on forms and proceduresLocate and distribute reference materialFollow the direction and guidance provided by the senior team membersTake ownership of shared mailboxes and phone inquiresAttend the trainings and complete them on timeParticipate in team meetingsReport any issues and offer process improvements as observedTeam member must exhibit regular attendance, punctuality, willing to work for extended hours to meet the deadlinesResponsibilities may be added or removed as the team is developed.Willingness to work NA and EMEA working hours (3pm – 12am or 5.30pm – 2.30am IST)Willingness to have flexible hours to allow for interactions with other regions.Willing to travel on occasion for training or other meetingsAdditional Job DescriptionProficient in MS OfficeAbility to take initiative, collaborate with other teams, and prioritize time effectively to deliver high quality results in a timely manner, Self-starter possessing solid communication skills, Demonstrated attention to detail along with organization qualities.Originally posted on Himalayas
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