Associate Financial Services Representative (hybrid)

Northwell Health is seeking an Associate Financial Services Representative who will provide exceptional customer service and support in financial processes. The role involves verifying insurance benefits, obtaining pre-authorizations, and assisting with patient billing while ensuring compliance with regulations. Responsibilities Assists in the verification of insurance benefits for services prior to admission Obtains timely pre-authorization for all outpatient and inpatient services Create flawless experiences for our customers by addressing customer inquiries and resolving service issues that include but are not limited to: researching and analyzing accounts receivable and outstanding balances, negotiating and advising on the collection of overdue bills and payment plans, collecting overdue payments, understanding financial assistance offerings, managing and resolving customer disputes Helps in coordinating inpatient billing Provides support for all finance issues and ensures that activities occur in compliance with appropriate regulations and contractual obligations Assists in patient billing and maintaining pertinent records as required for maintenance of certification Helps in coordinating with nursing staff in planning and organizing program activities Majority of contact is internal and/or customer service oriented Work and tasks are most often routine, structured and transactional in nature; work requires minimal variance from guidelines and procedures Makes routine decisions regarding assigned task within defined parameters, often limited and confined to ongoing matters Elevates questions, problems and significant challenges to more senior team members for direction or subject matter expertise Prioritizes basic tasks; priorities typically guided by standard practices or by others Ensures timely and accurate performance of responsibilities for a single area or group of closely related tasks Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions Skills High School Diploma or equivalent required Associate's Degree or equivalent combination of education and related experience preferred 0-1 years relevant experience preferred Company Overview Northwell Health is New York State’s largest health care provider and private employer, with 28 hospitals, about 1,000+ outpatient facilities and more than 16,000 affiliated physicians. It was founded in 1997, and is headquartered in Manhasset, New York, USA, with a workforce of 10001+ employees. Its website is Company H1B Sponsorship Northwell Health has a track record of offering H1B sponsorships, with 18 in 2021, 13 in 2020. Please note that this does not guarantee sponsorship for this specific role.