Associate Director of Product Design – Experience Configuration & UX Strategy Leadership
About arenaflex
Welcome to arenaflex, where we're revolutionizing the way people discover, purchase, and receive products in the comfort of their homes. As a leading innovator in the e-commerce and home goods industry, we pride ourselves on transforming the shopping experience for millions of customers worldwide. Our commitment to excellence, customer-centric design, and technological advancement has made us a powerhouse in the digital retail space.
Within arenaflex lies the Experience Configuration group—a dynamic, multidisciplinary team of top-tier designers and strategists who are working diligently to reshape how individuals find, buy, and have merchandise delivered to their homes. We believe that exceptional user experiences are the cornerstone of lasting customer relationships, and we're looking for visionary leaders to help us continue this important work.
Position Overview
We are currently seeking a talented and experienced Associate Director of Product Design to lead our incredible team of UX designers who are building provider-facing tools and experiences. In this pivotal role, you will be instrumental in enabling arenaflex providers to effectively onboard onto our platform and grow their businesses through properly managed product listings, pricing, promotions, advertising, and reviews.
This is a highly visible workstream that drives significant impact across our entire ecosystem. As a member of the digital product leadership team, you will collaborate closely with partners from various departments to align UX efforts with business objectives and customer needs. If you're a passionate design leader who thrives in fast-paced, collaborative environments and loves transforming quantitative and qualitative findings into actionable insights and strategies, we want to hear from you!
What You'll Do
A strong candidate will savor the opportunity to jump into a highly visible workstream that drives significant impact. You are a compassionate team leader, a thought leader, and skilled in design project management. You are customer-focused and love transforming quantitative and qualitative findings into insights and strategy to drive product priorities.
Experience Vision and Strategy
Develop and execute clear strategy for the customer experience, aligning growth and design efforts with feasibility, scalability, and business impact
Collaborate closely with Product Management, Engineering, and Data Analysis partners to foster a customer-focused approach throughout the product development lifecycle
Drive a deep understanding of our customers' needs, behaviors, and pain points through robust customer research initiatives
Translate customer insights into meaningful design principles and strategies that inform product development and continuous iterations and optimization
Utilize data analysis and customer behavior insights to make informed design decisions
Implement research results and customer feedback analysis to validate design hypotheses and iterate on solutions
Stay current with the latest UX trends, emerging technologies, and best practices in the e-commerce industry
Apply this knowledge to drive innovation and maintain a competitive edge
Design Execution and Delivery
Employ design thinking principles and oversee the creation of exceptional customer experiences that meet objectives with elegant simplicity
Drive a sense of urgency in the team to deliver work, emphasizing the use of lean tools and techniques to more quickly deliver value
Lead project management, task allocation, and ensure timely project delivery while maintaining a high level of quality
Mentor and guide senior designers and design managers in best practices and professional development
Establish design standards and guidelines that ensure consistency across all customer-facing touchpoints
Champion accessibility and inclusive design practices throughout all product experiences
Team Leadership and Management
Lead, inspire, and coach a team of talented UX designers and design managers
Foster a collaborative and inclusive team culture that encourages creativity, continuous learning, and growth
Be a thought leader who can step back on general goals and opportunities, while also acting as a product expert who can closely work alongside their teams with deep domain knowledge and design expertise
Conduct regular performance reviews, provide constructive feedback, and identify opportunities for skill development
Build and maintain high-performing teams through strategic hiring and talent development
Promote cross-functional collaboration and knowledge sharing across design teams
What You'll Need
Essential Qualifications
Bachelor's degree or equivalent in Human-Computer Interaction (HCI), Information Architecture, Design, or related field
Solid understanding of design processes; knowledge of what is possible and what will be challenging to achieve and/or execute in a digital environment
Excellent communication and interpersonal skills: Ability to present and articulate ideas clearly, and openness to evolving opinions that challenge beliefs
Strong proficiency in current design tools such as Figma, Sketch, Abstract, InVision, Framer, UXPin, and Creative Suite
Expertise in developing relevant deliverables, including detailed site maps, customer flows/task flows, customer journeys, page flows, taxonomies/folksonomies, ways to purchase, wireframes, annotations, and prototypes that address interaction recommendations
An online portfolio of case studies demonstrating experience in shaping B2B, SaaS, or Enterprise platform experiences and your unwavering advocacy for the customer, analytical thinking, and strategic mindset
Working knowledge of HTML/CSS/JS; hands-on skills are a plus
Preferred Qualifications
Advanced degree in HCI, Design, or related discipline
Experience leading teams in e-commerce or marketplace environments
Background in provider-facing or merchant-facing product design
Strong analytical skills with experience in A/B testing and conversion rate optimization
Knowledge of accessibility standards (WCAG) and inclusive design principles
Experience with design systems and component libraries
Proven track record of driving measurable business results through design initiatives
Skills and Competencies Required for Success
Strategic Thinking: Ability to see the big picture while managing granular details and translate business objectives into design strategies
Leadership: Experience leading and developing high-performing design teams with a collaborative and inclusive approach
Communication: Exceptional verbal and written communication skills with the ability to present complex ideas clearly to stakeholders at all levels
Analytical Mindset: Strong ability to leverage data and research to inform design decisions and measure impact
Customer Obsession: Deep empathy for users and commitment to creating exceptional customer experiences
Adaptability: Comfortable working in fast-paced, evolving environments with changing priorities
Collaboration: Strong partnership skills with the ability to work effectively across functional teams
Innovation: Creative thinker who stays ahead of industry trends and brings fresh ideas to the table
Career Growth Opportunities and Learning Benefits
At arenaflex, we believe in investing in our people and supporting their professional development. As an Associate Director of Product Design, you'll have access to numerous opportunities for growth and advancement:
Leadership Development: Expand your leadership skills through mentoring other designers and driving team strategy
Cross-Functional Exposure: Work closely with Product Management, Engineering, Data Science, and Business teams to gain broad industry knowledge
Industry Recognition: Opportunity to speak at conferences, contribute to design blogs, and build your professional reputation
Continuous Learning: Access to online learning platforms, workshops, and professional development courses
Career Pathing: Clear progression paths to Director, VP, and C-level design leadership positions
Innovation Labs: Chance to participate in experimental projects and explore new design methodologies
Work Environment and Company Culture at arenaflex
arenaflex fosters a dynamic, inclusive, and collaborative work environment where creativity thrives. Our design practice is collaborative, data-driven, and fast-paced. We value diverse perspectives and believe that the best solutions emerge when talented individuals from different backgrounds come together.
Our culture is built on several core principles:
Customer First: Everything we do starts with understanding and serving our customers' needs
Innovation: We embrace experimentation and learning from both successes and failures
Inclusivity: We create spaces where all voices are heard and valued
Integrity: We act honestly and transparently in all our interactions
Collaboration: We believe the best work happens when diverse teams work together
Work-Life Balance: We support our employees' well-being with flexible work arrangements and comprehensive benefits
Compensation, Perks, and Benefits
We recognize that our people are our greatest asset, and we're committed to providing competitive compensation and comprehensive benefits. The hourly rate for this position is $25/hour, with opportunities for overtime and performance bonuses.
Full-time team members at arenaflex enjoy a wide range of benefits including:
Competitive salary with annual performance reviews
Health, dental, and vision insurance
401(k) retirement plan with company matching
Paid time off (PTO) and holidays
Parental leave for growing families
Professional development budget
Employee assistance program
Wellness programs and gym discounts
Employee discounts on arenaflex products
Flexible work arrangements and remote options
Modern office spaces with collaborative areas
Free snacks, beverages, and company events
Commitment to Diversity and Inclusion
arenaflex is fully committed to providing equal opportunities to all individuals, including people with disabilities. As part of this commitment, arenaflex will make known reasonable accommodations to the physical or mental limitations of qualified people with disabilities, unless doing so would impose an undue hardship on business operations.
We believe that diverse teams build better products, and we're actively seeking to increase the diversity of our workforce. We encourage applicants from all backgrounds to apply.
Join Our Team
If you're passionate about design, driven by data, and excited about shaping the future of e-commerce experiences, we invite you to apply for this exciting opportunity. At arenaflex, you'll work alongside some of the brightest minds in the industry, tackle challenging problems, and make a meaningful impact on millions of customers worldwide.
This is your chance to lead a team that's transforming the way people interact with provider-facing platforms and experiences. We offer competitive compensation, comprehensive benefits, and a culture that values innovation, collaboration, and personal growth.
Ready to take the next step in your career? Apply now and become part of the arenaflex family! We're looking forward to reviewing your application and learning how you can contribute to our continued success.
Apply Today!
Welcome to arenaflex, where we're revolutionizing the way people discover, purchase, and receive products in the comfort of their homes. As a leading innovator in the e-commerce and home goods industry, we pride ourselves on transforming the shopping experience for millions of customers worldwide. Our commitment to excellence, customer-centric design, and technological advancement has made us a powerhouse in the digital retail space.
Within arenaflex lies the Experience Configuration group—a dynamic, multidisciplinary team of top-tier designers and strategists who are working diligently to reshape how individuals find, buy, and have merchandise delivered to their homes. We believe that exceptional user experiences are the cornerstone of lasting customer relationships, and we're looking for visionary leaders to help us continue this important work.
Position Overview
We are currently seeking a talented and experienced Associate Director of Product Design to lead our incredible team of UX designers who are building provider-facing tools and experiences. In this pivotal role, you will be instrumental in enabling arenaflex providers to effectively onboard onto our platform and grow their businesses through properly managed product listings, pricing, promotions, advertising, and reviews.
This is a highly visible workstream that drives significant impact across our entire ecosystem. As a member of the digital product leadership team, you will collaborate closely with partners from various departments to align UX efforts with business objectives and customer needs. If you're a passionate design leader who thrives in fast-paced, collaborative environments and loves transforming quantitative and qualitative findings into actionable insights and strategies, we want to hear from you!
What You'll Do
A strong candidate will savor the opportunity to jump into a highly visible workstream that drives significant impact. You are a compassionate team leader, a thought leader, and skilled in design project management. You are customer-focused and love transforming quantitative and qualitative findings into insights and strategy to drive product priorities.
Experience Vision and Strategy
Develop and execute clear strategy for the customer experience, aligning growth and design efforts with feasibility, scalability, and business impact
Collaborate closely with Product Management, Engineering, and Data Analysis partners to foster a customer-focused approach throughout the product development lifecycle
Drive a deep understanding of our customers' needs, behaviors, and pain points through robust customer research initiatives
Translate customer insights into meaningful design principles and strategies that inform product development and continuous iterations and optimization
Utilize data analysis and customer behavior insights to make informed design decisions
Implement research results and customer feedback analysis to validate design hypotheses and iterate on solutions
Stay current with the latest UX trends, emerging technologies, and best practices in the e-commerce industry
Apply this knowledge to drive innovation and maintain a competitive edge
Design Execution and Delivery
Employ design thinking principles and oversee the creation of exceptional customer experiences that meet objectives with elegant simplicity
Drive a sense of urgency in the team to deliver work, emphasizing the use of lean tools and techniques to more quickly deliver value
Lead project management, task allocation, and ensure timely project delivery while maintaining a high level of quality
Mentor and guide senior designers and design managers in best practices and professional development
Establish design standards and guidelines that ensure consistency across all customer-facing touchpoints
Champion accessibility and inclusive design practices throughout all product experiences
Team Leadership and Management
Lead, inspire, and coach a team of talented UX designers and design managers
Foster a collaborative and inclusive team culture that encourages creativity, continuous learning, and growth
Be a thought leader who can step back on general goals and opportunities, while also acting as a product expert who can closely work alongside their teams with deep domain knowledge and design expertise
Conduct regular performance reviews, provide constructive feedback, and identify opportunities for skill development
Build and maintain high-performing teams through strategic hiring and talent development
Promote cross-functional collaboration and knowledge sharing across design teams
What You'll Need
Essential Qualifications
Bachelor's degree or equivalent in Human-Computer Interaction (HCI), Information Architecture, Design, or related field
Solid understanding of design processes; knowledge of what is possible and what will be challenging to achieve and/or execute in a digital environment
Excellent communication and interpersonal skills: Ability to present and articulate ideas clearly, and openness to evolving opinions that challenge beliefs
Strong proficiency in current design tools such as Figma, Sketch, Abstract, InVision, Framer, UXPin, and Creative Suite
Expertise in developing relevant deliverables, including detailed site maps, customer flows/task flows, customer journeys, page flows, taxonomies/folksonomies, ways to purchase, wireframes, annotations, and prototypes that address interaction recommendations
An online portfolio of case studies demonstrating experience in shaping B2B, SaaS, or Enterprise platform experiences and your unwavering advocacy for the customer, analytical thinking, and strategic mindset
Working knowledge of HTML/CSS/JS; hands-on skills are a plus
Preferred Qualifications
Advanced degree in HCI, Design, or related discipline
Experience leading teams in e-commerce or marketplace environments
Background in provider-facing or merchant-facing product design
Strong analytical skills with experience in A/B testing and conversion rate optimization
Knowledge of accessibility standards (WCAG) and inclusive design principles
Experience with design systems and component libraries
Proven track record of driving measurable business results through design initiatives
Skills and Competencies Required for Success
Strategic Thinking: Ability to see the big picture while managing granular details and translate business objectives into design strategies
Leadership: Experience leading and developing high-performing design teams with a collaborative and inclusive approach
Communication: Exceptional verbal and written communication skills with the ability to present complex ideas clearly to stakeholders at all levels
Analytical Mindset: Strong ability to leverage data and research to inform design decisions and measure impact
Customer Obsession: Deep empathy for users and commitment to creating exceptional customer experiences
Adaptability: Comfortable working in fast-paced, evolving environments with changing priorities
Collaboration: Strong partnership skills with the ability to work effectively across functional teams
Innovation: Creative thinker who stays ahead of industry trends and brings fresh ideas to the table
Career Growth Opportunities and Learning Benefits
At arenaflex, we believe in investing in our people and supporting their professional development. As an Associate Director of Product Design, you'll have access to numerous opportunities for growth and advancement:
Leadership Development: Expand your leadership skills through mentoring other designers and driving team strategy
Cross-Functional Exposure: Work closely with Product Management, Engineering, Data Science, and Business teams to gain broad industry knowledge
Industry Recognition: Opportunity to speak at conferences, contribute to design blogs, and build your professional reputation
Continuous Learning: Access to online learning platforms, workshops, and professional development courses
Career Pathing: Clear progression paths to Director, VP, and C-level design leadership positions
Innovation Labs: Chance to participate in experimental projects and explore new design methodologies
Work Environment and Company Culture at arenaflex
arenaflex fosters a dynamic, inclusive, and collaborative work environment where creativity thrives. Our design practice is collaborative, data-driven, and fast-paced. We value diverse perspectives and believe that the best solutions emerge when talented individuals from different backgrounds come together.
Our culture is built on several core principles:
Customer First: Everything we do starts with understanding and serving our customers' needs
Innovation: We embrace experimentation and learning from both successes and failures
Inclusivity: We create spaces where all voices are heard and valued
Integrity: We act honestly and transparently in all our interactions
Collaboration: We believe the best work happens when diverse teams work together
Work-Life Balance: We support our employees' well-being with flexible work arrangements and comprehensive benefits
Compensation, Perks, and Benefits
We recognize that our people are our greatest asset, and we're committed to providing competitive compensation and comprehensive benefits. The hourly rate for this position is $25/hour, with opportunities for overtime and performance bonuses.
Full-time team members at arenaflex enjoy a wide range of benefits including:
Competitive salary with annual performance reviews
Health, dental, and vision insurance
401(k) retirement plan with company matching
Paid time off (PTO) and holidays
Parental leave for growing families
Professional development budget
Employee assistance program
Wellness programs and gym discounts
Employee discounts on arenaflex products
Flexible work arrangements and remote options
Modern office spaces with collaborative areas
Free snacks, beverages, and company events
Commitment to Diversity and Inclusion
arenaflex is fully committed to providing equal opportunities to all individuals, including people with disabilities. As part of this commitment, arenaflex will make known reasonable accommodations to the physical or mental limitations of qualified people with disabilities, unless doing so would impose an undue hardship on business operations.
We believe that diverse teams build better products, and we're actively seeking to increase the diversity of our workforce. We encourage applicants from all backgrounds to apply.
Join Our Team
If you're passionate about design, driven by data, and excited about shaping the future of e-commerce experiences, we invite you to apply for this exciting opportunity. At arenaflex, you'll work alongside some of the brightest minds in the industry, tackle challenging problems, and make a meaningful impact on millions of customers worldwide.
This is your chance to lead a team that's transforming the way people interact with provider-facing platforms and experiences. We offer competitive compensation, comprehensive benefits, and a culture that values innovation, collaboration, and personal growth.
Ready to take the next step in your career? Apply now and become part of the arenaflex family! We're looking forward to reviewing your application and learning how you can contribute to our continued success.
Apply Today!