Associate Director – End User Compute Virtual

Job Description: • Direct and oversee all Tier 0 Virtual Apps Platform infrastructure operations, including incident management, problem resolution, change control, and continuous improvement initiatives. • Develop and maintain disaster recovery and business continuity plans for the Virtual Apps Platform services. • Ensure compliance with Humana’s security, regulatory, and privacy standards, including SOX, HIPAA, and internal audit requirements. • Lead cross-functional collaboration with application owners, security, network, and support teams to deliver seamless end-user experiences. • Serve as the escalation point for high-severity Virtual Apps Platform incidents, driving resolution and root cause analysis. • Oversee performance monitoring, capacity planning, and optimization of Virtual Apps environments. • Champion automation and service reliability engineering principles across the Virtual Apps Platform. • Prepare and present operational, risk, and compliance reports to executive leadership. Requirements: • Bachelor’s degree in Computer Science, or 5 years of equivalent leadership experience. • 7+ years of progressive experience in enterprise infrastructure. • Demonstrated experience managing Tier 0/critical systems and services. • 5+ years’ experience in people leadership, including team development, performance management, and talent acquisition. • Strong understanding of ITIL principles, incident/problem/change management, and service level agreements. • Familiarity with compliance requirements such as HIPAA, SOX, and Humana’s internal policies. • Proficiency in automation/scripting (e.g., PowerShell, Ansible) and monitoring tools. • Excellent communication, stakeholder management, and executive reporting skills. • Ability to participate in 24x7 on-call rotation for critical incidents. • Commitment to Humana’s core values, including inclusion, integrity, and service excellence. Benefits: • medical, dental and vision benefits • 401(k) retirement savings plan • time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave) • short-term and long-term disability • life insurance and many other opportunities Apply tot his job