Associate-Digital Product Ops

American Express is a company with a long history of innovation and commitment to customer service. The Associate-Digital Product Ops role focuses on leading connectivity efforts to ensure customers can connect and complete transactions on the American Express Network, while managing projects and building relationships with various stakeholders.ResponsibilitiesLeading the connectivity efforts that help ensure customers can successfully connect to and complete transactions on the American Express NetworkBuilding relationships with internal and external customersManaging connectivity projects (this includes supporting network connectivity, facilitating the implementation of customers and solutions in production that enable card acceptance)Representing PPE in a professional manner to all customers (internal and external)SkillsAbility to build effective relationships with stakeholders and collaborate with various business unitsKnowledge of connectivity (IPs, iVPN, MPLS/Ethernet)Possess excellent customer service skillsEffective communication skills (both verbal and written)Exceptional project management skills, including the ability to successfully manage 20-30 projects simultaneouslyExcellent problem-solving skillsAbility to translate technical details to non-technical business partnersStrong attention to detailAbility to effectively manage escalationsAbility to effectively prioritize and manage the completion of tasksStrong will to win and able to work as part of a teamStrong work ethic with a fun and positive attitudeKnowledge of the payments industry and emerging technology preferredFamiliarity with authorization, financial, and non-financial message file formats desiredFamiliarity with the American Express payment platforms and processes a plusBenefitsCompetitive base salariesBonus incentives6% Company Match on retirement savings planFree financial coaching and financial well-being supportComprehensive medical, dental, vision, life insurance, and disability benefitsFlexible working model with hybrid, onsite or virtual arrangements depending on role and business need20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacyFree access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesCompany OverviewAmerican Express is a financial services company that provides credit cards, charge cards, payment solutions, and related services. It was founded in 1850, and is headquartered in New York, New York, USA, with a workforce of 10001+ employees. Its website is http://www.americanexpress.com.



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