Associate Customer Service Representative Post-2022 Contact Center

National Grid is a leading energy provider, and they are seeking an Associate Customer Service Representative for their Customer Contact Center. This entry-level position involves handling customer inquiries, updating account information, and providing solutions to various customer issues in a fast-paced environment.ResponsibilitiesHandle Emergency CallsUpdate customer account informationApply customer paymentsAssist Customers with beginning and ending serviceScheduling field orders in alignment with customer expectationsAssist customers with billing issues both simple and complexHandle collections related concerns and assist customers with the various options available to maintain and/or reinstate their serviceComplete other duties and responsibilities to include but not limited to email, mail, web chat, and clerical workUpon completion of training, identify customer account issues surrounding meter, billing, collection, and service inquiries that need resolution, as well as, ensuring proper company resources are utilized to resolve issues with customer satisfactionProvide information on the products and programs offered by the company and generate referrals to the appropriate department, if necessaryInvestigate and analyze customer issues and develop appropriate solutions to satisfy customer needsRespond to all customer contacts included but not limited to gas and electric investigations, complex meter situations, web inquiries, email and correspondenceAct as First Responders ' report for work during emergencies. i.e. Natural disastersSkillsMust have a minimum a High School Diploma or GEDApplicant must successfully pass Company supported assessment, classroom training, and meet all performance expectations, as determined by the CompanyAbility to multitask between multiple system applicationsStrong interpersonal verbal and written skillsCustomer Service ExperienceSome college preferredMulti/bilingual candidates preferred but not limited toBenefitsHealth, dental, and voluntary benefit plan offeringsEmployee Resource GroupsVolunteering opportunitiesCharitable matching contribution programCompany OverviewNational Grid facilitates electricity and gas transmission system and focuses on delivering clean energy. It was founded in 1990, and is headquartered in London, England, GBR, with a workforce of 10001+ employees. Its website is https://www.nationalgrid.com.Company H1B SponsorshipNational Grid has a track record of offering H1B sponsorships, with 38 in 2025, 37 in 2024, 34 in 2023, 38 in 2022, 30 in 2021, 33 in 2020. Please note that this does not guarantee sponsorship for this specific role.



Apply To This Job