Associate, Customer Experience-International

Careismatic Brands outfits our community of care through a portfolio of market-leading brands that meet the diverse needs of healthcare professionals worldwide. The Associate, Customer Experience – International plays a key role in supporting global customers and ensuring best-in-class service for the brands. Responsibilities Respond to customer inquiries via phone, email, or chat in a professional and timely manner Address customer complaints, concerns, or technical issues, offering appropriate solutions Provide customers with accurate information about products, services, pricing, and policies Process orders, returns, exchanges, and cancellations in a timely manner Track shipping and release status on customer orders to ensure timely delivery Maintain accurate records of customer interactions, transactions, and feedback in the company’s CRM system Resolve product or service issues by investigating and identifying the root cause of problems Ensure customers are satisfied with resolutions by following up on their inquiries Work with other teams, such as sales or technical support, to resolve more complex issues or escalate concerns Skills Strong verbal and written communication abilities in English and Spanish Empathy, patience, and active listening to understand and address customer needs Ability to think quickly and resolve issues efficiently Ability to manage multiple tasks and prioritize effectively Experience using customer service software (CRM systems, chat platforms, etc.) and office software (MS Office or Google Workspace) Accurate in documenting interactions and transactions Willingness to collaborate and contribute to team success Experience of International Customer service and associated logistic requirements Benefits 401(k) Dental insurance Employee discount Flexible spending account Health insurance Life insurance Attractive Paid time off Vision insurance Company Overview Careismatic Brands is a medical-apparel company. It was founded in 1995, and is headquartered in Chatsworth, California, USA, with a workforce of 201-500 employees. Its website is