Associate, Commercial Loan Servicing Operations (Agency Syndications)

Capital One is a financial services company looking for an experienced candidate to join their Commercial Loan Servicing Operations Team. The role involves managing an agent syndicated portfolio, processing loan requests, and ensuring compliance with service level agreements while collaborating with various stakeholders.ResponsibilitiesManage an agent syndicated portfolio of active credit facilities as the Loan Operations Servicer for a variety of the Commercial Corporate Banking line of businessProcess loan requests (disbursements, pay downs, payments, etc.); interest and exchange rate fixing, interest and fee calculations, billing and liquidationsManage high volumes of transaction processing and email correspondence with precision, ensuring all tasks are completed accurately and compliant with documented SLA’sManage and maintain effective oversight across multiple workflow tools including Gmail, Slack, Salesforce, Customer HotlineMaintain relationships with various lines of business, participant banks/co-lenders and partner teams to include escalation, resolution and risk managementPartner with respective business units and other internal teams to align needs and provide operational supportPerform & drive team account management, exception reporting, cash breaks analysis and reconciliations within established SLA’sAbility to accurately interpret credit agreements, promissory notes etc. in order to determine operational feasibility and maintain data integrity of the commercial loan system of record (ACBS)Engage and contribute in virtual and in person forums with business partners, peers, senior leadership and direct team on a regular basisCommunicate directly with customers & participants for all loan related requests, resolving and expediting inquiries, discrepancies, and special requests via email and telephoneContribute effectively to organizational initiatives, drive team goals and foster a culture of continuous improvement, engagement and inclusivitySkillsHigh School Diploma, GED or equivalent certificationAt least 1 year of experience in Commercial Loan Closing or Commercial Loan ServicingAt least 1 year of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)Solid product knowledge related to admin agent syndicated loans within Corporate BankingStrong communication skillsAbility to work collaboratively with stakeholdersAbility to manage an agent syndicated portfolio of active credit facilitiesAbility to process loan requests (disbursements, pay downs, payments, etc.)Ability to manage high volumes of transaction processing and email correspondence with precisionAbility to maintain effective oversight across multiple workflow tools including Gmail, Slack, Salesforce, Customer HotlineAbility to maintain relationships with various lines of business, participant banks/co-lenders and partner teamsAbility to accurately interpret credit agreements, promissory notes etcAbility to engage and contribute in virtual and in person forumsAbility to communicate directly with customers & participants for all loan related requestsAbility to contribute effectively to organizational initiatives and drive team goalsBachelor's Degree or military experience2+ years of systems experience in ACBS2+ years of systems experience in Salesforce2+ years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)2+ years of Agent Syndication Loan Closing or Agent Syndication Loan Servicing experience2+ years of experience in Commercial Banking OperationsBenefitsCapital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.Company OverviewCapital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services. It was founded in 1994, and is headquartered in Mclean, Virginia, USA, with a workforce of 10001+ employees. Its website is http://www.capitalone.com.



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