Associate - Collections - Appraisers
Description Collections Receivable calls clients/insurance adjusters on outstanding past due accounts. Also, expected to collaborate and share knowledge to support the unity of the team. Other duties include communicating with office managers, following company guidelines and processes, and escalating issues to the Accounting Manager. Requirements To perform this job successfully, an individual must be able to satisfactorily perform a variety of duties associated with improving cash flow: • Make telephone calls and/or email contacts with internal & external customers with amounts past due, determine reason and request payment or adjustment to correct billing errors • Maintain records of all delinquent accounts by logging collection notes and results in Twillio • Resolve collection disputes; make inquiries, research, and communicate with internal and external clients • Escalate problems or concerns to supervisor for resolution/solutions • Respond to email and telephone inquiries from clients and interview clients by phone to investigate escalated complaints • Reconcile National Accounts by informing and engaging Executive Staff for resolution • Document and participate in Action Plans on assigned accounts and collaborate with team members • Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations • Adapt to changes in the work environment; manage competing demands • Prepares daily cash deposits, enters cash receipts, updates account receivable ledger, research and processes invoice payments, research and processes refunds, charge backs and collections • Investigates discrepancies and reports information to the Accounting Manager for further direction • Supports a defined group of accounts for total payment resolution and other accounting functions Key Competencies Basic financial skills including, but not limited to, knowledge of commonly used collections practices and procedures: • Accounts Receivable knowledge • Proficient in working on a PC and competent in the use of Microsoft Office. Full proficiency in Excel, including Pivot tables and V-Lookups is preferred • Strong ability to interact and communicate effectively, orally and in writing • Problem solving skills • Able to prioritize and manage multiple responsibilities • Strong attention to detail • Uphold commitments; inspire the trust of others; and work with integrity and ethically. Support and promote the organizational values