Associate Claims Specialist

Liberty Mutual Insurance is a company dedicated to creating a supportive workplace for its employees. They are seeking an Associate Claims Specialist who will conduct investigations, evaluate claims, negotiate settlements, and manage an inventory of commercial property/casualty and disability claims under supervision. Responsibilities Investigates new claims by reviewing first reports of loss and supporting materials, determines the best first point of contact (claimants, customers, witnesses, etc.) to gather information regarding injuries or loss refers tasks to auxiliary units as necessary and posts file accordingly Establishes action plans based on case facts, best practices, protocols, jurisdictional issues and available resources Manages an inventory of property/casualty and disability claims (e.g. workers` compensation, general liability, commercial automobile, property, group benefits), evaluates compensability/liability and losses, and negotiates settlements within prescribed limits Establishes accurate loss cost estimates using available resources, special service instructions, and market protocols Confirms or denies coverage based on facts obtained during the investigation and advises policyholders as to proper course of action Makes effective use of loss management techniques (e.g. Immediate Contact Plan, L9 check, Disability Management, open end release, first call settlements) and other resources Updates files and provides comprehensive reports as required Skills Effective interpersonal, analytical and negotiation abilities required Ability to provide information in a clear, concise manner with an appropriate level of detail Demonstrated ability to build and maintain effective relationships Effective analytical skills to gather information, analyze facts, and draw conclusions; as normally acquired through a bachelor's degree or equivalent Licensing may be required in some states Demonstrated success in a professional environment; success in a customer service/retail environment preferred Knowledge of legal liability, insurance coverage and medical terminology helpful, but not mandatory Benefits Comprehensive benefits Workplace flexibility Professional development opportunities Opportunities provided through our Employee Resource Groups Company Overview Liberty Mutual Insurance provides a broad range of insurance products and services. It was founded in 1912, and is headquartered in Boston, Massachusetts, USA, with a workforce of 10001+ employees. Its website is