Associate Care Manager
Description: • Engage with patients through in-app messaging, phone calls, and telehealth check-ins to support adherence to their care plans. • Monitor patient data (such as blood pressure readings) and conduct follow-ups with patients who have not submitted readings in several days. • Educate patients on how to use digital health tools and properly measure vital signs. • Escalate concerns related to abnormal patient readings or reported symptoms to RN Care Managers or clinical teams based on established protocols. • Provide care coordination support, including appointment scheduling and answering routine patient questions. • Assist in patient onboarding for Babyscripts' RPM program, ensuring patients understand expectations and have access to necessary resources. • Document all interactions accurately in Babyscripts' care management platform. Requirements: • Experience in care coordination, patient engagement, or remote patient monitoring (RPM) is highly preferred. • Background as a Medical Assistant (MA), Certified Nursing Assistant (CNA), or similar healthcare role. • Strong communication and interpersonal skills, with a patient-first mindset. • Proficient with digital health tools, EHR systems, and telehealth platforms. • Ability to work independently in a remote environment while maintaining productivity. • Comfortable with structured but flexible scheduling, ensuring full-time work commitment. • Bilingual (Spanish preferred) is a plus. Benefits: • Flexible PTO Policy: Babyscripts offers flexible paid time off for full-time employees, ensuring a healthy work-life balance while maintaining coverage and performance expectations. • Employees are encouraged to take at least 3–4 weeks off per year and must meet job performance expectations to qualify for discretionary time off. • Performance Expectations for Flexible PTO Eligibility: Must maintain full-time status (average of 40 hours/week over a rolling 3-month period). • PTO requests must be submitted in advance to ensure team coverage. • Employees must meet engagement and documentation benchmarks to continue qualifying for discretionary PTO. • Bonus Potential: Employees are eligible for quarterly bonuses based on patient engagement, quality benchmarks, and documentation accuracy, with an annual bonus potential of up to $2,500. • Flexible Scheduling: Employees must maintain expected work hours while having flexibility in when they work based on business needs. • Full-time employees receive: Medical, dental, vision coverage 401(k) options Work-from-home stipend Apply tot his job