Associate Billing Analyst

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. The Associate Billing Analyst will engage with customers to respond to inquiries and resolve issues, ensuring a positive customer experience.ResponsibilitiesUtilize processes, tools, and resources to respond to customer inquiries, educate customers, troubleshoot issues, provide resources, understand the Voice of Customer, and provide a single-touch resolutionCreate a positive, empathetic internal and external customer experience with each interactionResolve basic inquiries related to an invoice, payment, account, cancellation, or similar inquiry and stretch in role to resolve inquiries of moderate complexitySpot patterns of customer inquiries; analyze root cause; act transactionally and think relationally; share insights with team/leader to close opportunity gapsDocument customer interactions, key findings, progress, and insights in SalesforceFacilitate problem identification, research, and timely follow-up to an ultimate resolutionCollaborate with internal individuals or teams, as necessaryRefer and/or escalate cases to the appropriate internal individuals or teamsSkillsBachelor's degree or equivalent combination of education and experienceProblem-solving and investigative mindset while being curious and having a customer-centric focusProfessional and customer centric slant on verbal and written communication skillsProven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook)Must maintain confidential informationPrior customer service experience in any industryDemonstrated abilities and comfort to navigate a variety of platforms (e.g., Salesforce, VersaPay, MS Dynamics NAV)BenefitsComprehensive benefits package designed to support employees’ health, well-being, and financial securityCompany OverviewSPS Commerce is a provider of cloud-based supply chain management services. It was founded in 1987, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 1001-5000 employees. Its website is http://spscommerce.com.



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