Associate APD Claims Representative

Amica Insurance is America's oldest mutual insurer of automobiles, and they are seeking an Associate Auto Physical Damage (APD) Claims Representative in their Phoenix Regional office. This role involves managing automobile insurance claims, supporting customers, and collaborating with team members to ensure exceptional service delivery. Responsibilities Own your caseload: Manage a backlog of claims using a diary system to ensure timely communication, monitoring, and reporting Investigate: Conduct in-depth research to evaluate coverage and determine claim outcomes Communicate effectively: Monitor claim-related communications and respond to customer's needs Collaborate and contribute: Build strong relationships across departments and help foster a culture of teamwork Stay informed: Develop a working knowledge of laws and regulations impacting claims handling Stay compliant: Maintain active licenses in designated states and complete continuing education as required Adapt and support: Take on additional responsibilities as needed to support team success Skills A high school diploma or equivalent Willingness to obtain required state insurance licenses Strong decision-making skills A calm, empathetic communicator who can confidently support people during tough situations Excellent written and verbal communication skills Comfortable using Microsoft Word and Outlook College coursework or additional training Prior experience in insurance or claims handling Prior experience providing support to customers or clients Benefits Annual Success Sharing Plan - Paid to eligible employees if the company meets or exceeds the combined ratio, growth and/or service goals. Medical, dental, vision coverage, short- and long-term disability, and life insurance Paid Vacation – you will receive at least 13 vacation days in the first 12 months; amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly. Holidays - 14 paid holidays observed Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution Annual Success Sharing Plan - Paid to eligible employees if the company meets or exceeds combined ratio, growth and/or service goals Generous leave programs, including paid parental bonding leave Student Loan Repayment and Tuition Reimbursement programs Generous fitness and wellness reimbursement Employee community involvement Strong relationships, lifelong friendships Opportunities for advancement in a successful and growing company Company Overview When you look at Amica, you’ll see we’re different. We’re a mutual company, which means we serve policyholders, not stockholders. It was founded in 1907, and is headquartered in Lincoln, Rhode Island, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Amica Insurance has a track record of offering H1B sponsorships, with 16 in 2025, 19 in 2024, 16 in 2023, 18 in 2022, 7 in 2021, 19 in 2020. Please note that this does not guarantee sponsorship for this specific role.