Associate APD Claims Queue Representative

Amica Insurance is America’s oldest mutual insurer of automobiles, committed to providing a supportive environment for its employees. They are seeking an Associate APD Claims Queue Representative to handle claim-related communications, build relationships with stakeholders, and ensure compliance with state licensing requirements. Responsibilities Handle claim-related communications and take appropriate action to address stakeholder needs, consider additional claim exposures, and make proper data entries into the claim system Build favorable working relationships with all employees and help to maintain a strong culture of collaboration, communication, and service Act to resolve issues within designated authority level Develop a working understanding of the laws and regulations that impact claims handling Identify claim files that merit SIU and/or subrogation referral for supplemental claim handling Secure and maintain licenses in designated states and complete continuing education as needed for compliance May be called upon to handle other duties as required Skills High school diploma or equivalent education required Strong organizational, time management and priority-setting skills Strong written and verbal communication skills Ability to work with appropriate supervision Strong interpersonal skills Solid decision-making skills, ability to handle conflicts and deal with difficult situations Knowledge of Microsoft Office and computer systems Committed to improving one's professional knowledge through continuing education Previous insurance, claims, and customer service experience preferred Benefits Medical, dental, vision coverage, short- and long-term disability, and life insurance Paid Vacation – you will receive at least 13 vacation days in the first 12 months; amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly. Holidays - 14 paid holidays observed Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals Generous leave programs, including paid parental bonding leave Student Loan Repayment and Tuition Reimbursement programs Generous fitness and wellness reimbursement Employee community involvement Strong relationships, lifelong friendships Opportunities for advancement in a successful and growing company Company Overview When you look at Amica, you’ll see we’re different. We’re a mutual company, which means we serve policyholders, not stockholders. It was founded in 1907, and is headquartered in Lincoln, Rhode Island, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Amica Insurance has a track record of offering H1B sponsorships, with 16 in 2025, 19 in 2024, 16 in 2023, 18 in 2022, 7 in 2021, 19 in 2020. Please note that this does not guarantee sponsorship for this specific role.