ASL Scheduling Liaison

Hanna Interpreting Services LLC is a people-first organization dedicated to ensuring communication access for the Deaf community. They are seeking an ASL Scheduling Liaison to oversee ASL assignments, maintain relationships with interpreters, and ensure high-quality service delivery to clients. Responsibilities Coordinate all ASL interpreting assignments statewide — from job creation through completion Build and maintain strong relationships with ASL interpreters, understanding their preferences, certifications, and availability Act as liaison between customers, interpreters, and internal teams to ensure seamless communication and service delivery Monitor ASL fulfillment rates, interpreter utilization, gross profit trends, and share insights with leadership Ensure all assignments meet contractual, credentialing, and quality requirements (RID, BEI, NAD, etc.) Provide professional, timely communication to customers regarding scheduling updates and confirmations Collaborate with the scheduling team and leads to balance workload and meet customer needs Help expand Hanna’s ASL interpreter network by connecting with schools, programs, and community organizations Skills Strongly connected to and involved with the Deaf community (CODA, interpreting graduate/student, or professional ally) Excellent written and verbal communication skills Highly organized with strong attention to detail and follow-through Tech-savvy; comfortable with CRMs, scheduling systems, and Google Workspace Professional, dependable, and able to thrive in a fast-paced environment Experience in scheduling, coordination, customer service, or within the interpreting industry preferred Familiarity with ASL interpreting logistics, Deaf culture, and interpreter credentialing Benefits Medical, Dental, and Vision Insurance 401(k) with company match Generous PTO and paid holidays Professional development opportunities Employee assistance program Company-sponsored events and activities Hybrid Work Environment Company Overview Hanna Interpreting is an award-winning, woman and minority-owned small business providing interpretation, translation, and transcription services nationwide. It was founded in 2010, and is headquartered in Spring Valley, California, USA, with a workforce of 51-200 employees. Its website is