Arabic Speaker Freelance Trainer
We are looking for an Arabic Speaker Freelance Trainer for upcoming training and coaching projects with leading premium and luxury brands.
Who We AreFounded in 2006, CXG is a global customer experience agency specializing in the premium and luxury industries. We serve over 200 luxury clients with a multicultural team of 250+ professionals.
Our mission is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.
We are passionate about delivering impact. Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.
Role SummaryAs a freelance trainer, you will collaborate with our team on a project basis to deliver high-impact learning experiences that drive real change on the ground. Depending on project needs, your responsibilities may include:
Understanding our clients’ learning objectives and tailoring training to their brand and business needs
Liaising with Project Managers and internal teams to align on training objectives, content, and schedules
Supporting the design and development of impactful training programs and materials
Delivering engaging training sessions both in-person and online (e.g., retail programs, workshops, coaching)
Creating a vivid and dynamic learning environment to inspire mindset shifts and develop practical skills
Using a mix of methodologies such as discussion, demonstration, storytelling, and gamification to drive engagement
Providing coaching support (on the floor or remotely) to reinforce learning and elevate performance
Requirements
What you will bring along:
Strong background in luxury retail with a focus on service excellence and customer experience
A minimum of 5+ years of experience in service excellence, customer experience (CX), and training
Expertise in conducting classroom training, workshops, and on-field coaching, covering topics such as customer experience mindset, emotional selling, service excellence, and clienteling/CRM for retail frontline teams
Proven experience in delivering engaging and interactive learning activities
Excellent communication skills, with proficiency in Arabic and English
Ability to develop training materials and activities is a plus
About the company
Founded in 2006, in Shanghai, CXG today has a global footprint and leverages 15 years of experience in market research and insights, consultancy, measurement of experience and impact on business performance and in specialized trainings and coaching for luxury and premium brands.
Learn more about Customer Experience Group by visiting www.customerexperiencegroup.com.
Apply Now
Who We AreFounded in 2006, CXG is a global customer experience agency specializing in the premium and luxury industries. We serve over 200 luxury clients with a multicultural team of 250+ professionals.
Our mission is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation.
We are passionate about delivering impact. Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction.
Role SummaryAs a freelance trainer, you will collaborate with our team on a project basis to deliver high-impact learning experiences that drive real change on the ground. Depending on project needs, your responsibilities may include:
Understanding our clients’ learning objectives and tailoring training to their brand and business needs
Liaising with Project Managers and internal teams to align on training objectives, content, and schedules
Supporting the design and development of impactful training programs and materials
Delivering engaging training sessions both in-person and online (e.g., retail programs, workshops, coaching)
Creating a vivid and dynamic learning environment to inspire mindset shifts and develop practical skills
Using a mix of methodologies such as discussion, demonstration, storytelling, and gamification to drive engagement
Providing coaching support (on the floor or remotely) to reinforce learning and elevate performance
Requirements
What you will bring along:
Strong background in luxury retail with a focus on service excellence and customer experience
A minimum of 5+ years of experience in service excellence, customer experience (CX), and training
Expertise in conducting classroom training, workshops, and on-field coaching, covering topics such as customer experience mindset, emotional selling, service excellence, and clienteling/CRM for retail frontline teams
Proven experience in delivering engaging and interactive learning activities
Excellent communication skills, with proficiency in Arabic and English
Ability to develop training materials and activities is a plus
About the company
Founded in 2006, in Shanghai, CXG today has a global footprint and leverages 15 years of experience in market research and insights, consultancy, measurement of experience and impact on business performance and in specialized trainings and coaching for luxury and premium brands.
Learn more about Customer Experience Group by visiting www.customerexperiencegroup.com.
Apply Now