AR Associate

We seek a dedicated and proactive Accounts Receivable (AR) Associate to join our team. The ideal candidate will have a strong background in AR processes, excellent problem-solving skills, and a commitment to providing exceptional customer serviceThis role will be working from home permanently and during U.S. business hours.Duties and ResponsibilitiesEnsure performance meets/exceeds standard level agreements (SLAs)Process customer refundsManage internal help desk and provide exemplary service to requestersExercise due diligence before requesting assistanceInput pertinent information regarding payments in the internal systemRespond to all inquiries or requests in a timely fashionIdentify short payments and forward them to the Collector for review and resolutionPerform research and resolution of unidentified and/or unapplied cash by contacting internal stakeholders and/or customers via phone and/or mailCreating inter-company journal entries, completing the appropriate applications, and reconciling the cash applied to the cash receivedOwn customer communications and issues from initial contact until resolutionEnhances organization/department reputation by accepting ownership for new and existing requests; always exploring opportunities to add valuePartner with internal stakeholders and managers to identify areas of opportunities to achieve optimized results for all teamsMaintaining unapplied Cash position at a minimum level and timely addressing sync issues between internal systemsPerforms other related duties as assigned by managementRequirementsRequirements1-2+ years of finance/accounting experience in the area of Accounts ReceivableBachelor’s degree in Finance, Accounting, or a relevant fieldDetail-orientedStrong analytical and problem-solving skillsExcellent time management skills with a proven ability to meet deadlines.Ability to work in a fast-paced environment with tight deadlinesAbility to organize and prioritizeSkilled user of Microsoft OfficeExperience with NetSuite and/or HighRadius a plusBenefitsHireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:Permanent remote work flexibilityPaid Time OffHealth Maintenance Organization (HMO) coverageAnnual performance bonusesDedicated coaches offer an extra channel of support and skill-buildingOpportunities for professional growthAt Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.Originally posted on Himalayas

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