Apptad - Desktop Support
Job title: Apptad - Desktop Support in Washington DC at Apptad
Company: Apptad
Job description: Title :Desktop SupportLocation : Washington D.C.(Onsite)Job Description :Sr: Deskside Support Job Duties
Resolve Windows and Mobile tickets
Work in person and remote tickets
Point of escalation for team before sending to engineering
Assist with Mac tickets as needed
Image and prepare windows devices for replacements
Perform various tests for engineering and provide feedback
new devices
new windows versions
new versions of image
other miscellaneous tests as requested
Create guides for new processes and those lacking a KB
Track new widespread issues in detail for report.
Use apple business manager to add devices to MDM when required
Use Calero portal when in need of additional information on customer s devices
Resolve mobile issues using AirWatch
Handle VIP issues when requested by customer management
General knowledge and familiarity with customer systems and procedures
Expected salary:
Location: Washington DC
Apply for the job now!
Apply Now
Company: Apptad
Job description: Title :Desktop SupportLocation : Washington D.C.(Onsite)Job Description :Sr: Deskside Support Job Duties
Resolve Windows and Mobile tickets
Work in person and remote tickets
Point of escalation for team before sending to engineering
Assist with Mac tickets as needed
Image and prepare windows devices for replacements
Perform various tests for engineering and provide feedback
new devices
new windows versions
new versions of image
other miscellaneous tests as requested
Create guides for new processes and those lacking a KB
Track new widespread issues in detail for report.
Use apple business manager to add devices to MDM when required
Use Calero portal when in need of additional information on customer s devices
Resolve mobile issues using AirWatch
Handle VIP issues when requested by customer management
General knowledge and familiarity with customer systems and procedures
Expected salary:
Location: Washington DC
Apply for the job now!
Apply Now