Apprentice First Line Support Engineer ID-2700 – Amazon Store
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TheRole:
You will be working alongside the team of currently,9 support staff. Taking support tickets from customers, communicating with theusers, listening, and resolving their issues by remote access via their RMM andticketing system. Work on special projects, investigating new technology andservices. Collaborating with other team members and individually. Theyencourage staff to further their certifications by mentoring and paying fees.The team work closely together providing a great working environment.
Benefits:
• Personalised‘Development Plan’ allowing you and management to collaborate on your futuredevelopment. This includes certifications you aim to complete, customer servicetraining and Helpdesk KPIs. Each level of the development plan that iscompleted is rewarded with salary increases.
• Flexible &Remote Working - Once trained, your work schedule will allow both remoteworking and office.
• Full PrivateMedical insurance for all employees.
• Regular staffsocials
• Kitted out staffroom for breaks – Pool table, chilled drinks fridge.
• Holiday loyaltyprogram – Increased holiday allowance for long standing staff members.
• Free parking
Required Skills:
• Strong communication skills / Excellent telephone manner
• Knowledge of Windows OS and Microsoft Office packages.
• Ability to think on your feet and solve any complex issues withempathy.
• Keen to learn.
• Desire to gain further industry recognised qualifications (Withassistance from Genmar)
Eligibility CriteriaIndividuals must have a valid and eligible residency status toapply for this role.
About ITPWe help employers develop their best talentand inspire the next generation through apprenticeships, mentoring andtraining, we’re plugging the UK’s digital skills gap to provide a workforce forthe future.
If this sounds like the rolefor you, get in touch! Once we receive your application, one of our team willbe in touch to help you with the next stage.
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