Apply Now: Systems Technical Support Engineer (Emerging Career)
Position at a Glance:Location: RemoteStart Date: Immediate openings availableCompany: WorkwarpPosition: Systems Technical Support EngineerCompensation: a competitive salary  :
Job Title: Systems Technical Support Engineer (Emerging Careers): 0-2 years of experience...
Start Date: October - December 2024
Location: Cary HQ Hybrid or Remote
Nice to meet you!
WeÂre a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.
WeÂre also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.
What youÂll do
WeÂre looking for a Systems Technical Support Engineer who will provide technical support for the installation, configuration and deployment of SAS software running on Java Application Servers.
As a Systems Technical Support Engineer, You will:
 Provide first and second level support for external and internal customers
 Prioritize, diagnose and manage customer reported problems including writing thorough, detailed problem descriptions
 Prepare and review written documentation
 Participate in installations of SAS software which utilize third party application servers
 Record and manage confirmed software bugs
 Provide product feedback to development and marketing
 Build technical relationships with appropriate groups and individuals in development and with third party Java Runtime and application server providers
 Report on and track feature requests and problems with third party vendors
 Provide both formal and informal training to Technical Support staff on various application server topics, and perform other duties as assigne
Required Qualifications
 Bachelor's degree with 0-2 years of relevant experience
 Experience using Windows or UNIX operating system
 Ability to resolve user questions through a combination of independent study, investigative programming, and collaborative efforts with team members
 YouÂre curious, passionate, authentic and accountable. These are our values and influence everything we do
Preferred Qualifications
 Knowledge of Java.
 Experience writing and debugging script files on Windows and UNIX.
Location
 Cary HQ/Hybrid or Remote
World-Class Benefits
Highlights include...
 Comprehensive medical, prescription, dental and vision plans.
 Medical plan options include...
 PPO with low annual deductible and copays.
 HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
 Onsite Health Care Center (HQ) thatÂs free to employees and family members enrolled in the PPO plan. There's a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
 An industry-leading 401k plan.
 Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
 Volunteer Time Off, parental leave and unlimited paid sick days.
 Generous childcare benefits for all full-time employees.
Diverse and Inclusive
At SAS, itÂs not about fitting into our culture  itÂs about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and itÂs essential to who we are. To put it plainly: you are welcome here.
Additional Information:
To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights. Also view the Pay Transparency notice.
Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
SAS only sends emails from verified Âsas.com email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact [email protected] Apply Job! Ready for an Easy Start?This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
Apply Now
Job Title: Systems Technical Support Engineer (Emerging Careers): 0-2 years of experience...
Start Date: October - December 2024
Location: Cary HQ Hybrid or Remote
Nice to meet you!
WeÂre a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.
WeÂre also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking for a dynamic, fulfilling career coupled with flexibility and world-class employee experience, you'll find it here.
What youÂll do
WeÂre looking for a Systems Technical Support Engineer who will provide technical support for the installation, configuration and deployment of SAS software running on Java Application Servers.
As a Systems Technical Support Engineer, You will:
 Provide first and second level support for external and internal customers
 Prioritize, diagnose and manage customer reported problems including writing thorough, detailed problem descriptions
 Prepare and review written documentation
 Participate in installations of SAS software which utilize third party application servers
 Record and manage confirmed software bugs
 Provide product feedback to development and marketing
 Build technical relationships with appropriate groups and individuals in development and with third party Java Runtime and application server providers
 Report on and track feature requests and problems with third party vendors
 Provide both formal and informal training to Technical Support staff on various application server topics, and perform other duties as assigne
Required Qualifications
 Bachelor's degree with 0-2 years of relevant experience
 Experience using Windows or UNIX operating system
 Ability to resolve user questions through a combination of independent study, investigative programming, and collaborative efforts with team members
 YouÂre curious, passionate, authentic and accountable. These are our values and influence everything we do
Preferred Qualifications
 Knowledge of Java.
 Experience writing and debugging script files on Windows and UNIX.
Location
 Cary HQ/Hybrid or Remote
World-Class Benefits
Highlights include...
 Comprehensive medical, prescription, dental and vision plans.
 Medical plan options include...
 PPO with low annual deductible and copays.
 HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
 Onsite Health Care Center (HQ) thatÂs free to employees and family members enrolled in the PPO plan. There's a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
 An industry-leading 401k plan.
 Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
 Volunteer Time Off, parental leave and unlimited paid sick days.
 Generous childcare benefits for all full-time employees.
Diverse and Inclusive
At SAS, itÂs not about fitting into our culture  itÂs about adding to it. We believe our people make the difference. Our diverse workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. Our commitment to diversity is a priority to our leadership, all the way up to the top; and itÂs essential to who we are. To put it plainly: you are welcome here.
Additional Information:
To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity/Affirmative Action employer. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law. Read more: Know Your Rights. Also view the Pay Transparency notice.
Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.
SAS only sends emails from verified Âsas.com email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact [email protected] Apply Job! Ready for an Easy Start?This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
Apply Now