Apply Now: Sr Admin, ITOC
Level up your career with a new role at workwarp as a Sr Admin, ITOC! Embrace a modern work style with this fully Remote opportunity. This position requires a strong and diverse skillset in relevant areas to drive success. This role offers a salary package of a competitive salary, commensurate with experience. Â Â About the position
The ITOC Sr Admin is a hands-on technical role responsible for administering and supporting systems across a multi-site environment. This position involves managing major incidents, guiding team members, and ensuring the integrity and availability of systems while providing excellent support to end users and business teams.
Responsibilities
 Manage, coordinate, and communicate all Priority 1 incidents until fully resolved.
,
 Guide and coach ITOC team members in analyst and admin roles.
,
 Handle all escalations and senior leader communications.
,
 Perform daily system monitoring and verify the integrity and availability of all systems.
,
 Review system and application logs and verify completion of scheduled jobs.
,
 Administer and monitor corporate and managed services cloud-based systems.
,
 Develop, maintain, and use automation scripts using Bash, PowerShell, Python, etc.
,
 Assist with patch management in production environments.
,
 Create and maintain configuration documentation, system and operations documentation, and knowledge base articles.
,
 Act as primary point of contact for outages and escalations and assist Incident Managers in emergency scenarios.
,
 Monitor ticket tracking system for newly assigned tasks.
,
 Monitor and report on all networks, systems, and applications in a 24x7 operations center.
,
 Handle routine operations requests such as adding new users and restarting services.
,
 Implement and follow all policies and procedures for monitoring, testing product availability, and incident management.
Requirements
 Associate degree or equivalent experience.
,
 5-7 years' experience in a related field.
,
 Prior experience with major incident management programs is a plus.
,
 Experience with NOC tools, network management systems, and escalation procedures.
,
 Solid understanding of Windows administration and application resource utilization monitoring.
,
 Solid understanding of network concepts and troubleshooting skills, including DNS, IP, and network hardware.
,
 Experience with Microsoft Infrastructure - Active Directory domains, DNS, DHCP, Windows Security, Group Policies, etc.
,
 Knowledge of cloud platforms and virtualization software, such as Azure, AWS, or Google Cloud.
,
 Experience in managing and supporting virtualized environments in VMWare.
,
 Basic understanding of load-balancers and web session state troubleshooting.
,
 Ability to identify inefficiencies and provide solutions to improve systems and processes.
,
 Experience supporting web application solutions including PaaS, SaaS, and IaaS.
,
 Excellent verbal and written communication skills.
,
 Ability to multitask and prioritize effectively.
,
 Proven decision-making abilities.
,
 Ability to adapt to fast-paced environments.
,
 Driven, high-energy, self-starter comfortable in a dynamic, high-growth environment.
Nice-to-haves
Benefits
 Travel perks for team members
,
 Opportunities for personal and professional growth
,
 Empowerment to bring full self to work Apply Job! Don't Hesitate, Apply!Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!
Apply Now
The ITOC Sr Admin is a hands-on technical role responsible for administering and supporting systems across a multi-site environment. This position involves managing major incidents, guiding team members, and ensuring the integrity and availability of systems while providing excellent support to end users and business teams.
Responsibilities
 Manage, coordinate, and communicate all Priority 1 incidents until fully resolved.
,
 Guide and coach ITOC team members in analyst and admin roles.
,
 Handle all escalations and senior leader communications.
,
 Perform daily system monitoring and verify the integrity and availability of all systems.
,
 Review system and application logs and verify completion of scheduled jobs.
,
 Administer and monitor corporate and managed services cloud-based systems.
,
 Develop, maintain, and use automation scripts using Bash, PowerShell, Python, etc.
,
 Assist with patch management in production environments.
,
 Create and maintain configuration documentation, system and operations documentation, and knowledge base articles.
,
 Act as primary point of contact for outages and escalations and assist Incident Managers in emergency scenarios.
,
 Monitor ticket tracking system for newly assigned tasks.
,
 Monitor and report on all networks, systems, and applications in a 24x7 operations center.
,
 Handle routine operations requests such as adding new users and restarting services.
,
 Implement and follow all policies and procedures for monitoring, testing product availability, and incident management.
Requirements
 Associate degree or equivalent experience.
,
 5-7 years' experience in a related field.
,
 Prior experience with major incident management programs is a plus.
,
 Experience with NOC tools, network management systems, and escalation procedures.
,
 Solid understanding of Windows administration and application resource utilization monitoring.
,
 Solid understanding of network concepts and troubleshooting skills, including DNS, IP, and network hardware.
,
 Experience with Microsoft Infrastructure - Active Directory domains, DNS, DHCP, Windows Security, Group Policies, etc.
,
 Knowledge of cloud platforms and virtualization software, such as Azure, AWS, or Google Cloud.
,
 Experience in managing and supporting virtualized environments in VMWare.
,
 Basic understanding of load-balancers and web session state troubleshooting.
,
 Ability to identify inefficiencies and provide solutions to improve systems and processes.
,
 Experience supporting web application solutions including PaaS, SaaS, and IaaS.
,
 Excellent verbal and written communication skills.
,
 Ability to multitask and prioritize effectively.
,
 Proven decision-making abilities.
,
 Ability to adapt to fast-paced environments.
,
 Driven, high-energy, self-starter comfortable in a dynamic, high-growth environment.
Nice-to-haves
Benefits
 Travel perks for team members
,
 Opportunities for personal and professional growth
,
 Empowerment to bring full self to work Apply Job! Don't Hesitate, Apply!Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today!
Apply Now