Apply Now: Junior Manager Operations, Digital Americas NYC
Key Job Details:Start Date: Immediate openings availableCompensation: a competitive salaryPosition: Junior Manager Operations, Digital Americas NYCLocation: RemoteCompany: Workwarp  Positionsprofil / Job Description
Stellentitel ...
Junior Manager Operations, Digital Americas NYC
Position title:
Ziele der Stelle / Purpose and objectives of the job:
As a key member of the Americas Digital Operations team, the Jr. Manager Operations will collaborate closely
with the Senior Operations Manager and Warehouse Manager to oversee and optimize all operational
processes for Birkenstock's Canadian digital distribution channel. This includes managing warehousing,
transportation, customer support, and payment workflows to ensure seamless execution. In this dynamic role,
you will be responsible for monitoring and driving the daily performance of our third-party service providers,
ensuring they consistently meet or exceed service level agreements (SLAs) and deliver best-in-class service to
our customers. By analyzing operational metrics and identifying opportunities for continuous improvement,
you will play a pivotal role in enhancing operational efficiency and supporting the growth of Birkenstock's
digital presence in Canada.
Tasks and responsibilities:
 Monitor daily warehouse operations ensuring proper execution of pick/pack/ship, inbound receiving and
returns process in collaboration with our Canadian 3PL
 Daily review and reporting of operational KPIs ensuring vendor compliance
 Proactively identify and implement best practices to improve performance across all warehouse
functions including inbound, outbound, returns, and inventory managment
 Lead regular status calls and engage with 3PL on a daily basis to review metrics and project status
 Collaborate with 3PL on reviewing and establishing warehouse standard operating procedures (SOP) to
achive a highly efficient operation
 Generate monthy forecasts and support warehouse 3PL in proper staff planning
 Support in the project management for local market operational projects, as well as company-wide
projects with respect to operational components
 Monitor and maintain inventory accuracy across systems
 Track and analyze transportation spend
 Serve as point of contact for customer service team to trouble shoot any customer issues
 Foster communication and collaboration across the organization to ensure all processes are followed and
targets achieved
 Â
Interfaces / Relationships:
 Direct interface to local fulfillment providers across all services
 Close liason with Birkenstock teams in the areas of operations, customer service, IT, finance, and
inventory management
Competencies:
 High degree of customer orientation and service-oriented mindset
 Experience managing 3PL operations for a D2C brand
 Outstanding organizational and problem-solving skills, ability to prioritize and escalate internally and
externally
 Critical thinker with attention to detail
 Data-driven mindset with ability to turn data into actionable insights
 Excellent interpersonal and communication skills, both written and verbal
 Industry benchmark know-how
1 / 3
Positionsprofil / Job Description
Qualifications:
 Education
 BA in business, logistics, supply chain, process management, engineering or similar degree
 Professional experience
 Demonstrated 3+ years working in an operational role, preferably in a digital environment with
focus on fashion/ consumer goods
 Specialty Know-how
 Experience with order management, customer service tools and ERP systems
 Project management skills
 Vendor management experience
 Transportation management experience
 Language Skills and competency level
 English
 IT skills
 Strong MS office excel skills and proficiency in other MS office applications
 Experience working with an OMS
 SAP knowledge a plus
Personal Skills
 Disciplined, structured and conceptual approach
 High level of responsibility and accountability
 Affinity for process-focused thinking and problem-solving mindset
 Comfortable in and adaptable to rapidly changing conditions
 Passionate and curious about operations management
 Highly organized with excellent time management skills
Working conditions:
 Involvement with local and global teams with diverse cultures
 Ability to travel to 3PL (based in Canada) as needed (2-4x annually)
Sonstiges / Others:
 Â
Please send resumes to [email protected] with subject reading ÂJunior Manager
Kontakt/Contact:
Operations DigitalÂ.
18
Wenn dieses Positionsprofil nicht im Zusammenhang mit einer Personalanforderung erstellt wird:
If this job descripition is not created in relation to a personnel requisition:
Gehalt / Salary: $85k-$95k
Anzahl eigener direct reports/
None
Number of own direct reports
Berichtet an/
Manager Operations
Reports to
Bereich /
Birkenstock Digital Americas
Business Unit
2 / 3
Positionsprofil / Job Description
Abteilung /
Digital
Department
Arbeitsort /
New York, New York/USA (remote)
Location
3 / 3 Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now
Stellentitel ...
Junior Manager Operations, Digital Americas NYC
Position title:
Ziele der Stelle / Purpose and objectives of the job:
As a key member of the Americas Digital Operations team, the Jr. Manager Operations will collaborate closely
with the Senior Operations Manager and Warehouse Manager to oversee and optimize all operational
processes for Birkenstock's Canadian digital distribution channel. This includes managing warehousing,
transportation, customer support, and payment workflows to ensure seamless execution. In this dynamic role,
you will be responsible for monitoring and driving the daily performance of our third-party service providers,
ensuring they consistently meet or exceed service level agreements (SLAs) and deliver best-in-class service to
our customers. By analyzing operational metrics and identifying opportunities for continuous improvement,
you will play a pivotal role in enhancing operational efficiency and supporting the growth of Birkenstock's
digital presence in Canada.
Tasks and responsibilities:
 Monitor daily warehouse operations ensuring proper execution of pick/pack/ship, inbound receiving and
returns process in collaboration with our Canadian 3PL
 Daily review and reporting of operational KPIs ensuring vendor compliance
 Proactively identify and implement best practices to improve performance across all warehouse
functions including inbound, outbound, returns, and inventory managment
 Lead regular status calls and engage with 3PL on a daily basis to review metrics and project status
 Collaborate with 3PL on reviewing and establishing warehouse standard operating procedures (SOP) to
achive a highly efficient operation
 Generate monthy forecasts and support warehouse 3PL in proper staff planning
 Support in the project management for local market operational projects, as well as company-wide
projects with respect to operational components
 Monitor and maintain inventory accuracy across systems
 Track and analyze transportation spend
 Serve as point of contact for customer service team to trouble shoot any customer issues
 Foster communication and collaboration across the organization to ensure all processes are followed and
targets achieved
 Â
Interfaces / Relationships:
 Direct interface to local fulfillment providers across all services
 Close liason with Birkenstock teams in the areas of operations, customer service, IT, finance, and
inventory management
Competencies:
 High degree of customer orientation and service-oriented mindset
 Experience managing 3PL operations for a D2C brand
 Outstanding organizational and problem-solving skills, ability to prioritize and escalate internally and
externally
 Critical thinker with attention to detail
 Data-driven mindset with ability to turn data into actionable insights
 Excellent interpersonal and communication skills, both written and verbal
 Industry benchmark know-how
1 / 3
Positionsprofil / Job Description
Qualifications:
 Education
 BA in business, logistics, supply chain, process management, engineering or similar degree
 Professional experience
 Demonstrated 3+ years working in an operational role, preferably in a digital environment with
focus on fashion/ consumer goods
 Specialty Know-how
 Experience with order management, customer service tools and ERP systems
 Project management skills
 Vendor management experience
 Transportation management experience
 Language Skills and competency level
 English
 IT skills
 Strong MS office excel skills and proficiency in other MS office applications
 Experience working with an OMS
 SAP knowledge a plus
Personal Skills
 Disciplined, structured and conceptual approach
 High level of responsibility and accountability
 Affinity for process-focused thinking and problem-solving mindset
 Comfortable in and adaptable to rapidly changing conditions
 Passionate and curious about operations management
 Highly organized with excellent time management skills
Working conditions:
 Involvement with local and global teams with diverse cultures
 Ability to travel to 3PL (based in Canada) as needed (2-4x annually)
Sonstiges / Others:
 Â
Please send resumes to [email protected] with subject reading ÂJunior Manager
Kontakt/Contact:
Operations DigitalÂ.
18
Wenn dieses Positionsprofil nicht im Zusammenhang mit einer Personalanforderung erstellt wird:
If this job descripition is not created in relation to a personnel requisition:
Gehalt / Salary: $85k-$95k
Anzahl eigener direct reports/
None
Number of own direct reports
Berichtet an/
Manager Operations
Reports to
Bereich /
Birkenstock Digital Americas
Business Unit
2 / 3
Positionsprofil / Job Description
Abteilung /
Digital
Department
Arbeitsort /
New York, New York/USA (remote)
Location
3 / 3 Apply Job! Join Our Team!This is a fantastic opportunity to grow your career. If you have the skills and passion we're looking for, please submit your application today.
Apply Now