Apply Now: Customer Service Assistant (Transaction Support)
An excellent opportunity has arisen for a Customer Service Assistant- Work From Home! This role is located at our Remote facility. This position requires a strong and diverse skillset in relevant areas to drive success. You will be compensated with a competitive salary for your time and effort. Â Â 7976 - Henderson CEC - 1000 W Warm Springs Road, Henderson, Nevada, 89014
CarMax, the way your career should be...
Provide An Iconic Customer Experience
As a Customer Experience Assistant at one of our Contact Centers, youÂll ensure weÂre putting people first. YouÂll handle a wide range of customer service interactions and make it easy for them to buy and finance the right car for their needs, making their lives much easier. Whether youÂre talking to a customer on the phone, working with them online, or answering their questions via text message, your care and empathy will give them the personalized experience they deserve.
What You Will Do  Essential Responsibilities
 Connect with customers online and over the phone to answer customer questions, conduct follow ups, and confirm appointments to best support the customer
 Triage incoming calls to the appropriate person or department to best assist the customer
 Complete administrative tasks such as processing payments and updating information in our CarMax systems
 Understand and adhere to company policies and procedures including collection policies/laws
Learn and succeed as part of a team
This is a high-energy environment where you will work as a team to meet goals. WeÂre not your average call center. WeÂll give you everything you need to be the best you can be. You will handle a wide range of customer service interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We will work and learn as a team.
Qualifications And Requirements
 High school diploma, or equivalent to 1-month related experience
 Thrive in a high energy and fast-paced environment
 Speak and listen effectively with CarMax customers via phone or in writing
 Strong written and verbal communication skills
 Basic computer knowledge, including word processing and typing skills
 Flexible work hours with shifts that may include nights, weekends, and holidays
 Must meet minimum technology requirements (Type of internet service and speed of internet service)
 Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nationÂs largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now
CarMax, the way your career should be...
Provide An Iconic Customer Experience
As a Customer Experience Assistant at one of our Contact Centers, youÂll ensure weÂre putting people first. YouÂll handle a wide range of customer service interactions and make it easy for them to buy and finance the right car for their needs, making their lives much easier. Whether youÂre talking to a customer on the phone, working with them online, or answering their questions via text message, your care and empathy will give them the personalized experience they deserve.
What You Will Do  Essential Responsibilities
 Connect with customers online and over the phone to answer customer questions, conduct follow ups, and confirm appointments to best support the customer
 Triage incoming calls to the appropriate person or department to best assist the customer
 Complete administrative tasks such as processing payments and updating information in our CarMax systems
 Understand and adhere to company policies and procedures including collection policies/laws
Learn and succeed as part of a team
This is a high-energy environment where you will work as a team to meet goals. WeÂre not your average call center. WeÂll give you everything you need to be the best you can be. You will handle a wide range of customer service interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We will work and learn as a team.
Qualifications And Requirements
 High school diploma, or equivalent to 1-month related experience
 Thrive in a high energy and fast-paced environment
 Speak and listen effectively with CarMax customers via phone or in writing
 Strong written and verbal communication skills
 Basic computer knowledge, including word processing and typing skills
 Flexible work hours with shifts that may include nights, weekends, and holidays
 Must meet minimum technology requirements (Type of internet service and speed of internet service)
 Candidates must live within 60 miles or 1 hour of the Customer Experience Center (CEC) location
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nationÂs largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now