Apply Now: Customer Operations Specialist (Part-Time, Remote)
If you're driven by purpose, this role is for you. We are hiring a Customer Operations Specialist! An immediate start is available for this Remote-based position, which places you at the center of innovation. This position requires a strong and diverse skillset in relevant areas to drive success. We are prepared to offer a competitive salary to attract a top-tier candidate for this role. Â Â Customer Operations Specialist (Part-Time, Remote)
About RaffleLink
RaffleLink is an innovative web hosting platform that empowers non-profit organizations to conduct online raffles efficiently and effectively. We provide a user-friendly, compliant solution that simplifies the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential.
Our platform offers:
 Easy-to-use raffle creation and management tools
 Secure payment processing
 Automated ticket generation and distribution
 Real-time reporting and analytics
 Compliance features to help organizations adhere to local regulations
As a growing startup, we're dedicated to continually improving our platform and expanding our reach to help more non-profits achieve their fundraising goals.
The Role
We're seeking a Customer Operations Specialist to work remotely for 20 hours per week. While 1:00 PM - 5:00 PM AEST, Monday to Friday is ideal, we offer flexibility in scheduling these hours to accommodate the right candidate.
Key Responsibilities:
 Manage customer support via email and phone
 Handle inbound sales inquiries
 Create user guides and documentation
 Assist in developing outbound sales strategies (with potential commission structure)
 Learn and advise on Australian raffle regulations
 Become an expert in RaffleLink's platform and features
 Manage and resolve support tickets efficiently
 Guide clients through permit applications and raffle setup processes
 Stay updated on industry trends and regulatory changes
 Contribute to various projects as needed
Qualifications:
 Excellent communication skills (written and verbal)
 Strong problem-solving abilities
 Proficiency with technology and quick learner of new systems
 Self-motivated and able to work independently
 Adaptable to a fast-paced, evolving startup environment
 Previous customer service experience preferred
 Interest in or experience with non-profit sector is a plus
 Reliable internet connection and quiet work environment for remote work
What We Offer:
 Remote work opportunity
 Part-time schedule (20 hours/week, flexible scheduling)
 Competitive hourly rate of $30 per hour
 Superannuation at 11% of earnings
 Pro-rata entitlements for annual leave and sick & carer's leave
 Public holiday entitlements
 Opportunity for growth into a full-time operations role as the company expands
 Chance to make a real impact in a small, growing business
If you're a resourceful, tech-savvy individual looking to grow with an exciting startup and help non-profits succeed, we want to hear from you!
To apply, please send your resume and a few sentences explaining why you are interested and would be a good fit for this role at RaffleLink to [email protected] Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now
About RaffleLink
RaffleLink is an innovative web hosting platform that empowers non-profit organizations to conduct online raffles efficiently and effectively. We provide a user-friendly, compliant solution that simplifies the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential.
Our platform offers:
 Easy-to-use raffle creation and management tools
 Secure payment processing
 Automated ticket generation and distribution
 Real-time reporting and analytics
 Compliance features to help organizations adhere to local regulations
As a growing startup, we're dedicated to continually improving our platform and expanding our reach to help more non-profits achieve their fundraising goals.
The Role
We're seeking a Customer Operations Specialist to work remotely for 20 hours per week. While 1:00 PM - 5:00 PM AEST, Monday to Friday is ideal, we offer flexibility in scheduling these hours to accommodate the right candidate.
Key Responsibilities:
 Manage customer support via email and phone
 Handle inbound sales inquiries
 Create user guides and documentation
 Assist in developing outbound sales strategies (with potential commission structure)
 Learn and advise on Australian raffle regulations
 Become an expert in RaffleLink's platform and features
 Manage and resolve support tickets efficiently
 Guide clients through permit applications and raffle setup processes
 Stay updated on industry trends and regulatory changes
 Contribute to various projects as needed
Qualifications:
 Excellent communication skills (written and verbal)
 Strong problem-solving abilities
 Proficiency with technology and quick learner of new systems
 Self-motivated and able to work independently
 Adaptable to a fast-paced, evolving startup environment
 Previous customer service experience preferred
 Interest in or experience with non-profit sector is a plus
 Reliable internet connection and quiet work environment for remote work
What We Offer:
 Remote work opportunity
 Part-time schedule (20 hours/week, flexible scheduling)
 Competitive hourly rate of $30 per hour
 Superannuation at 11% of earnings
 Pro-rata entitlements for annual leave and sick & carer's leave
 Public holiday entitlements
 Opportunity for growth into a full-time operations role as the company expands
 Chance to make a real impact in a small, growing business
If you're a resourceful, tech-savvy individual looking to grow with an exciting startup and help non-profits succeed, we want to hear from you!
To apply, please send your resume and a few sentences explaining why you are interested and would be a good fit for this role at RaffleLink to [email protected] Apply Job! Your Future Starts HereDon't miss out on this exciting role. We are looking forward to hearing from you. Apply now!
Apply Now