Apply Now: Customer Care Specialist II
Position at a Glance:Start Date: Immediate openings availableCompensation: a competitive salaryPosition: Customer Care Specialist IICompany: WorkwarpLocation: Remote  Job Summary
Serves as front line support and the face of PAi to provide a positive customer experience, creating value with every customer contact in a cross-functional environment that includes, but is not limited to, 401(k) administration.
Competencies:
 Team Success
 Customer/Client Focus
 Personal Credibility
 Applied Learning
Core Responsibilities:
 Primarily responsible for answering inbound calls from employees, employers and/or Financial Advisors (FAs) of companies that have 401k services, providing solutions and processing requests generated from these calls
 Accurate and timely completion of day-to-day tasks associated with 401k plan operation
 Documents details of customer contacts and actions taken
 Proactively discovers and resolves potential problems through clear, confident, and effective communication with partners, clients, employers, agencies and external/internal customers maintaining positive working relationships to promote retention and a quality service image
 Develops and applies continuously growing product and process knowledge to effectively anticipate and meet customer service needs
 Continually identifies problems, including but not limited to procedural gaps and assists in resolving with the appropriate resource(s), such as a Leader, Quality Assurance and/or others
Job Requirements:
 Regular attendance and punctuality
 Ability to work autonomously or as part of a team
 Ability to work in a fast-paced, change driven environment
 Adherence to all company policies and procedures
Minimum Qualifications:
 High school diploma or equivalent
 401(k) industry knowledge and experience
 Completion of Employer training (8-week internal course)
 Solid mathematical abilities and computer skills including experience with Microsoft Office Outlook, Excel and Word
 Excellent communication, analytical, problem resolution skills and detail orientation
Preferred Qualifications:
 Associates or BachelorÂs degree or equivalent certifications in business, communications, finance, or accounting or equivalent work experience
 Fluent in English and Spanish
 Experience in a call center environment
 Retirement industry experience
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website. Apply Job! Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now
Serves as front line support and the face of PAi to provide a positive customer experience, creating value with every customer contact in a cross-functional environment that includes, but is not limited to, 401(k) administration.
Competencies:
 Team Success
 Customer/Client Focus
 Personal Credibility
 Applied Learning
Core Responsibilities:
 Primarily responsible for answering inbound calls from employees, employers and/or Financial Advisors (FAs) of companies that have 401k services, providing solutions and processing requests generated from these calls
 Accurate and timely completion of day-to-day tasks associated with 401k plan operation
 Documents details of customer contacts and actions taken
 Proactively discovers and resolves potential problems through clear, confident, and effective communication with partners, clients, employers, agencies and external/internal customers maintaining positive working relationships to promote retention and a quality service image
 Develops and applies continuously growing product and process knowledge to effectively anticipate and meet customer service needs
 Continually identifies problems, including but not limited to procedural gaps and assists in resolving with the appropriate resource(s), such as a Leader, Quality Assurance and/or others
Job Requirements:
 Regular attendance and punctuality
 Ability to work autonomously or as part of a team
 Ability to work in a fast-paced, change driven environment
 Adherence to all company policies and procedures
Minimum Qualifications:
 High school diploma or equivalent
 401(k) industry knowledge and experience
 Completion of Employer training (8-week internal course)
 Solid mathematical abilities and computer skills including experience with Microsoft Office Outlook, Excel and Word
 Excellent communication, analytical, problem resolution skills and detail orientation
Preferred Qualifications:
 Associates or BachelorÂs degree or equivalent certifications in business, communications, finance, or accounting or equivalent work experience
 Fluent in English and Spanish
 Experience in a call center environment
 Retirement industry experience
Be aware of employment fraud. All email communications from Ascensus or its hiring managers originate from @ascensus.com or @futureplan.com email addresses. We will never ask you for payment or require you to purchase any equipment. If you are suspicious or unsure about validity of a job posting, we strongly encourage you to apply directly through our website. Apply Job! Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now