Apply Now: Call Center Service Agent
Looking for a straightforward job? We're hiring a Call Center Service Agent! Embrace a modern work style with this fully Remote opportunity. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a clear and simple compensation of a competitive salary for this position. Â Â PRIMARY RESPONSIBILITIES.
 Utilize Fetch operating standards, call flows and knowledge base information, to support customer inquiries
 Maintain product knowledge through self-directed training and by accessing desktop tools...
 Follow guidelines to achieve goals, optimizing every customer interaction
 With each interaction, act as a brand ambassador, strengthening the positive feelings customers have about Fetch pet insurance
 Treat every interaction with professionalism and sincere concern for the outcome
 Actively collaborate with your immediate team and raise awareness of issues affecting the customer experience
 Participate in team meetings, elevating ideas around how to create a more productive work flow and/or work environment
 Take advantage of upskilling opportunities, which may include additional insurance credentials
DAY-TO-DAY RESPONSIBILITIES.
 Take a high volume of inbound calls, giving each customer your full attention and working toward a first call resolution
 Follow-up with policy holders through outbound calls and emails
 Demonstrate professionalism and accountability with each interaction
 Track your daily progress against set goals
 Must be able to work a minimum of 40-42 hours per week with varied shifts, ranging from 8 AM-8 PM ET daily
REQUIREMENTS.
 Active Property & Casualty insurance license preferred
 A minimum of one (1) year of call center experience
 Previous customer service experience required
 Able to multitask accessing systems, conversing with customers, and actively listening in real-time
 Ability to work through customer issues, sometimes complex, in a calm, focused manner
 Demonstrated success working in a remote environment
 Ability to interface with a wide range of customer types; demonstrating empathy and patience
 Attention to detail, able to communicate product-specific information in a factual and influential way
 Excellent verbal, interpersonal, and written communication skills
 Able to anticipate needs, innovate and flourish in a high-volume, fast-paced environment
 Proficient in applications such as phone applications, G-Suite applications, and various Internet browsers
 BachelorÂs degree preferred
WORK-FROM-HOME SET-UP.
 Subscription to a reliable high-speed internet connection (minimum of 100 Mbps download and 30 Mbps upload speed)=
 A quiet, dedicated place to work in your home that is not easily disrupted by background noises or regular distractions
 Office space must be large enough to accommodate two 19 monitors, laptop, mouse, keyboard, phone and headset
 Ability to set up and connect (with instructions and remote IT team assistance) equipment that is shipped to your home
As a company, we understand the importance of work-life balance and prioritize the mental health + well-being of our employees, ensuring you can thrive both professionally and personally.
Not just pets, we want our employees to live their best lives, too  here at Fetch, you will have:
 401k matching
 Personal paid time off - 20 days accrued annually, 9 holidays, 1 floating holiday
 One additional day of PTO is added each year on your anniversary with the company; a maximum of 30 days
 Volunteering - eligible to earn up to 8 floating holiday hours per calendar year
 Educational Assistance Programs
 Department incentive perks
 Fetch Pet Insurance discount - 50% off, up to $1000 savings/year
If you are passionate about furry friends and eager to educate pet owners on the value of protecting their beloved companions, this job is perfect! Join us at Fetch, where we help pets live their best lives and empower our employees to live theirs.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 42 per week
Benefits:
 401(k)
 401(k) matching
 Dental insurance
 Disability insurance
 Employee discount
 Flexible schedule
 Health insurance
 Health savings account
 Life insurance
 Paid time off
 Paid training
 Tuition reimbursement
 Vision insurance
 Work from home
Schedule:
 8 hour shift
 Monday to Friday
 Weekends as needed
Work Location: Remote Apply Job! Ready for an Easy Start?This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
Apply Now
 Utilize Fetch operating standards, call flows and knowledge base information, to support customer inquiries
 Maintain product knowledge through self-directed training and by accessing desktop tools...
 Follow guidelines to achieve goals, optimizing every customer interaction
 With each interaction, act as a brand ambassador, strengthening the positive feelings customers have about Fetch pet insurance
 Treat every interaction with professionalism and sincere concern for the outcome
 Actively collaborate with your immediate team and raise awareness of issues affecting the customer experience
 Participate in team meetings, elevating ideas around how to create a more productive work flow and/or work environment
 Take advantage of upskilling opportunities, which may include additional insurance credentials
DAY-TO-DAY RESPONSIBILITIES.
 Take a high volume of inbound calls, giving each customer your full attention and working toward a first call resolution
 Follow-up with policy holders through outbound calls and emails
 Demonstrate professionalism and accountability with each interaction
 Track your daily progress against set goals
 Must be able to work a minimum of 40-42 hours per week with varied shifts, ranging from 8 AM-8 PM ET daily
REQUIREMENTS.
 Active Property & Casualty insurance license preferred
 A minimum of one (1) year of call center experience
 Previous customer service experience required
 Able to multitask accessing systems, conversing with customers, and actively listening in real-time
 Ability to work through customer issues, sometimes complex, in a calm, focused manner
 Demonstrated success working in a remote environment
 Ability to interface with a wide range of customer types; demonstrating empathy and patience
 Attention to detail, able to communicate product-specific information in a factual and influential way
 Excellent verbal, interpersonal, and written communication skills
 Able to anticipate needs, innovate and flourish in a high-volume, fast-paced environment
 Proficient in applications such as phone applications, G-Suite applications, and various Internet browsers
 BachelorÂs degree preferred
WORK-FROM-HOME SET-UP.
 Subscription to a reliable high-speed internet connection (minimum of 100 Mbps download and 30 Mbps upload speed)=
 A quiet, dedicated place to work in your home that is not easily disrupted by background noises or regular distractions
 Office space must be large enough to accommodate two 19 monitors, laptop, mouse, keyboard, phone and headset
 Ability to set up and connect (with instructions and remote IT team assistance) equipment that is shipped to your home
As a company, we understand the importance of work-life balance and prioritize the mental health + well-being of our employees, ensuring you can thrive both professionally and personally.
Not just pets, we want our employees to live their best lives, too  here at Fetch, you will have:
 401k matching
 Personal paid time off - 20 days accrued annually, 9 holidays, 1 floating holiday
 One additional day of PTO is added each year on your anniversary with the company; a maximum of 30 days
 Volunteering - eligible to earn up to 8 floating holiday hours per calendar year
 Educational Assistance Programs
 Department incentive perks
 Fetch Pet Insurance discount - 50% off, up to $1000 savings/year
If you are passionate about furry friends and eager to educate pet owners on the value of protecting their beloved companions, this job is perfect! Join us at Fetch, where we help pets live their best lives and empower our employees to live theirs.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 42 per week
Benefits:
 401(k)
 401(k) matching
 Dental insurance
 Disability insurance
 Employee discount
 Flexible schedule
 Health insurance
 Health savings account
 Life insurance
 Paid time off
 Paid training
 Tuition reimbursement
 Vision insurance
 Work from home
Schedule:
 8 hour shift
 Monday to Friday
 Weekends as needed
Work Location: Remote Apply Job! Ready for an Easy Start?This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you. Apply now!
Apply Now