Application Analyst (Accessibility)

Crawford Technologies is looking for a motivated and detail-oriented Accessibility Application Analyst to join our Accessibility Center of Excellence (ACE) Services team. This is an excellent opportunity for someone early in their career who enjoys solving problems, learning new techniques, and working with both software and document accessibility standards. This is a hands-on, fully trainable role —ideal for someone who can work independently while contributing to a supportive team. Strong communication skills, curiosity, and a willingness to ask questions are essential as you develop expertise in accessibility applications, formatting standards, and production workflows. Key Responsibilities Apply alternate format rules, industry standards, and Crawford Technologies guidelines. Learn and apply accessibility standards such as WCAG, PDF/UA, and HHS requirements. Configure and manage proprietary software, including ICF/INI files and processing logic. Build, test, and maintain automated applications used to create accessible customer documents. Assist with document accessibility assessments and generate assessment reports. Work with configuration files, proprietary tools, and version control systems across test and production environments. Participate in requirements gathering, estimating timelines, and documenting application updates. Troubleshoot application issues using diagnostic tools and guidance from senior team members and managing incident tickets. Communicate requirement changes to the Project Manager. Provide training to team members and support occasional client training sessions. Continuously learn new tools, programming concepts, and accessibility best practices. Skills, Knowledge and Expertise EXPERIENCE Knowledge of alternate format industry standards required. Proficient in the creation of Accessible PDF documents and knowledge of WCAG Guidelines, HHS, and PDF/UA Standard an asset. REXX and Python knowledge an asset. Print stream knowledge preferred. Previous programming experience required. One year direct experience in document remediation within Crawford Technologies. EDUCATION Preferred Bachelor's degree in software development or certifications. Minimum of 2+ years of experience in a technical field. What's in it for you? Be part of a growing company and team. Competitive salary (Commensurate with experience and position and eligible discretionary bonus) Excellent benefits Medical Dental Vision Short Term Disability Long Term Disability Group and Voluntary Life Sick Time Pay Vacation Pay Holiday Pay Be part of a rapidly growing software company How long will the role be open for? Until filled! Prior to submitting an application/resume, review the job descriptions complete list of job duties and qualifications. We thank all applicants for their interest in joining our team. Those short listed will be contacted. Should you need any assistance in the application process, please contact [email protected]. Note: This job description is to be used as a guide for accomplishing company and department objectives and is not intended and should not be construed to be an all-inclusive list of responsibilities, skills, efforts or working condition associated with a job. Management reserves the right to modify, add or remove duties from particular jobs and to assign other duties as necessary.