API Support Analyst I
Interactive Brokers Group, Inc. is a global financial services company known for its cutting-edge technology and client commitment. As a Level 1 API Support Analyst, you will be the first point of contact for clients needing assistance with API products, guiding them through integration processes and addressing their inquiries. Responsibilities Respond to client inquiries via phone, chat, and support tickets in a timely and professional manner Address basic questions related to third-party integrations with IBKR API Guide clients through initial API connection processes Direct clients to relevant documentation and resources Triage market data inquiries and escalate as appropriate Route complex technical issues to specialized teams including API Integration, APIL2, AM-API, and FIXENG teams Document client interactions accurately in the support system Follow established support protocols and workflows Skills Bachelor's degree or equivalent experience (preferred) Basic understanding of programming concepts and what coding entails Excellent written and verbal communication skills Ability to communicate technical concepts to clients with varying levels of technical proficiency Strong problem-solving abilities Customer-service oriented mindset Ability to work in a fast-paced environment Self-motivated and able to handle tasks with minimal supervision Superb analytical and problem-solving skills Excellent collaboration and communication (Verbal and written) skills Outstanding organizational and time management skills Interest in financial markets and trading systems Previous experience in a technical support role Knowledge of financial APIs or trading systems (a plus) Ability to learn quickly and adapt to changing technologies Benefits Competitive salary, annual performance-based bonus and stock grant Retirement plan 401(k) with competitive company match Excellent health and wellness benefits, including medical, dental, and vision benefits. Company paid medical healthcare premium. Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP) Daily company lunch allowance provided and a fully stocked kitchen with healthy options for breakfast and snack Corporate events including team outings, dinners, volunteer activities and company sports teams Education reimbursement and learning opportunities Company Overview Rated #1 Active Traders and #1 International Trading in 2025 by StockBrokers.com. It was founded in 1977, and is headquartered in Greenwich, Connecticut, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship Interactive Brokers has a track record of offering H1B sponsorships, with 2 in 2026, 29 in 2025, 24 in 2024, 12 in 2023, 21 in 2022, 10 in 2021, 12 in 2020. Please note that this does not guarantee sponsorship for this specific role.