Analyst, Member Communication
Description: • Coordinate day-to-day communication operational processes for assigned programs to deliver communications within the desired channel accurately and timely • Ensure awareness and understanding of applicable CMS, State or Federal guidelines • Raise issues/challenges for appropriate support to resolve immediately and mitigate for the future • Set-up for and quality review of changes to key program artifacts (templates, data, branding, etc.) • Coordinate with internal and external partners and external vendors on execution of communications • Track and report all in-flight work • Manage execution of multi-channel Member Communications, template management, mapping, proofing, and quality control • Manage multiple letters of varied complexity simultaneously • Run team meetings, create agendas and recaps • Provide feedback and suggestions for improving operational processes and quality control procedures • Work collaboratively within a team and independently on specific projects Requirements: • 2+ years quality review experience and general understanding of communication composition • Experience with Microsoft Outlook, Word, Excel, Powerpoint and Sharepoint • Organizational/project management and time management skills • General problem solving capabilities / Pro-active identification of areas requiring improvements • Ability to prioritize and handle multiple work tasks on an on-going basis • Highly motivated and able to work with limited supervision within established guidelines • Required to work extended or alternate hours, when needed • Regular and predictable attendance • General understanding of PBM Operations (preferred) • Critical Thinking (preferred) • Ability to adapt to an ever-changing environment (preferred) • HS Diploma/GED (required) + 2 years equivalent work experience; Associates Degree (preferred) Benefits: • Affordable medical plan options • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs • Confidential counseling and financial coaching • Paid time off • Flexible work schedules • Family leave • Dependent care resources • Colleague assistance programs • Tuition assistance • Retiree medical access • Eligibility for CVS Health bonus, commission or short-term incentive program Apply tot his job