Analyst II-Customer Service
Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and small businesses across the U.S., helping them Internet better.
As part of the Kinetic family, youll have the opportunity to work with cutting-edge technology, including premium broadband, security solutions, voice, and digital TV services, all delivered through our enhanced fiber network.
Join us in revolutionizing how people connect and communicate. Your work will directly contribute to making Kinetic the most helpful internet service provider, ensuring our customers Internet better every day.
_________________________________________________________
About the Role
The quota analyst is responsible for creating and maintaining technicians schedules and capacity for field service demand work. This role will work closely with Dispatch Planners/Managers and Field Leadership to ensure dispatch intervals are within scope and appointments are met daily. The quota analyst is responsible for one to four states, 40 to 80 buckets, approximately 350 technicians, or equal to about 1/6th of the Kinetic footprint.
What Youll Do
Monitor capacity reports and dashboards, adjust capacity to account for higher demand in any markets
Maintain technician schedules, including working time, non-working days, and reoccurring activities
Alert and collaborate with field leadership on solutions to add capacity in areas of high demand
Coordinate travel for technicians between donor and recipient markets
Monitor capacity solutions to ensure a return on investment and budget expectations are met
Work with routing planners and field managers to balance strategic needs of low intervals with tactical needs of met appointments
Collaborate with sales and marketing to ensure enough field capacity is available for forecasted demand
Build daily/weekly reports as needed on a rotating basis
Do You Have?
Proficient in problem solving
Proficient in field service systems
Knowledge of inbound dispatch systems
Good oral and written communication skills
Good organizational skills
Ability to multi-task
Innovative and highly motivated
Ability to prioritize work
Ability to perform in fast-paced environment
Ability to work in a group to reach common goal
Ability to adapt to process improvements and changes
Knowledge of basic grammar rules and business math
Basic PC knowledge and keyboarding skills
Positive, outgoing attitude
Minimum Requirements
College degree and 2-4 years professional level experience; or 6+ years professional level related experience; or an equivalent combination of education and professional level related experience required.
The starting compensation range for this job is $50,000 to $64,300.
Physical Tasks- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting and Stationary: Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching: Occasionally: 0-33% |Lifting -Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%
Audio Visual Needs- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%
Equipment Used in Job Performance: Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier
_________________________________________________________
Our Benefits:
Medical, Dental, Vision Insurance Plans
401K Plan
Health & Flexible Savings Account
Life and AD&D, Spousal Life, Child Life Insurance Plans
Educational Assistance Plan
Identity Theft, Legal, Auto & Home and Pet Insurance
https://windstreambenefits.com
Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens: Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Windstreams network. If you are not a U.S. citizen, please notify your recruiter or email [email protected] as soon as possible for information on Windstreams foreign personnel disclosure and approval requirements.
Apply Now
As part of the Kinetic family, youll have the opportunity to work with cutting-edge technology, including premium broadband, security solutions, voice, and digital TV services, all delivered through our enhanced fiber network.
Join us in revolutionizing how people connect and communicate. Your work will directly contribute to making Kinetic the most helpful internet service provider, ensuring our customers Internet better every day.
_________________________________________________________
About the Role
The quota analyst is responsible for creating and maintaining technicians schedules and capacity for field service demand work. This role will work closely with Dispatch Planners/Managers and Field Leadership to ensure dispatch intervals are within scope and appointments are met daily. The quota analyst is responsible for one to four states, 40 to 80 buckets, approximately 350 technicians, or equal to about 1/6th of the Kinetic footprint.
What Youll Do
Monitor capacity reports and dashboards, adjust capacity to account for higher demand in any markets
Maintain technician schedules, including working time, non-working days, and reoccurring activities
Alert and collaborate with field leadership on solutions to add capacity in areas of high demand
Coordinate travel for technicians between donor and recipient markets
Monitor capacity solutions to ensure a return on investment and budget expectations are met
Work with routing planners and field managers to balance strategic needs of low intervals with tactical needs of met appointments
Collaborate with sales and marketing to ensure enough field capacity is available for forecasted demand
Build daily/weekly reports as needed on a rotating basis
Do You Have?
Proficient in problem solving
Proficient in field service systems
Knowledge of inbound dispatch systems
Good oral and written communication skills
Good organizational skills
Ability to multi-task
Innovative and highly motivated
Ability to prioritize work
Ability to perform in fast-paced environment
Ability to work in a group to reach common goal
Ability to adapt to process improvements and changes
Knowledge of basic grammar rules and business math
Basic PC knowledge and keyboarding skills
Positive, outgoing attitude
Minimum Requirements
College degree and 2-4 years professional level experience; or 6+ years professional level related experience; or an equivalent combination of education and professional level related experience required.
The starting compensation range for this job is $50,000 to $64,300.
Physical Tasks- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting and Stationary: Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching: Occasionally: 0-33% |Lifting -Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%
Audio Visual Needs- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%
Equipment Used in Job Performance: Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier
_________________________________________________________
Our Benefits:
Medical, Dental, Vision Insurance Plans
401K Plan
Health & Flexible Savings Account
Life and AD&D, Spousal Life, Child Life Insurance Plans
Educational Assistance Plan
Identity Theft, Legal, Auto & Home and Pet Insurance
https://windstreambenefits.com
Windstream is an equal opportunity employer. At Windstream, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens: Windstream, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Windstream with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Windstreams network. If you are not a U.S. citizen, please notify your recruiter or email [email protected] as soon as possible for information on Windstreams foreign personnel disclosure and approval requirements.
Apply Now