Analyst, Business Strategy & Operations
Job Description:
• Analyze operational datasets, claims data, and customer feedback (including NPS) to understand trends, risks, and opportunities
• Support and design projects that improve the digital claims experience across customer experience, operational efficiency, and cost
• Build and maintain operational dashboards to monitor key performance indicators and inform decisions
• Partner with Product, CX, Analytics, and Supply Chain teams to streamline processes through documentation, automation, and process improvements
• Drive execution on high-priority initiatives by tracking progress, surfacing risks, and ensuring work is completed with quality and follow-through
• Translate findings into clear, actionable insights and recommendations that inform broader decision-making
Requirements:
• 3+ years of relevant work experience, ideally in operations, strategy, analytics, or a similar environment
• Strong skills in Excel and PowerPoint; comfort working with data to answer business questions
• Experience using data to support fact-based decisions and process improvements
• Familiarity with SQL, Tableau, or similar tools is a plus, but not required
• Proven ability to manage cross-functional projects and drive outcomes independently
Benefits:
• Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
• Up to 4% company match into 401(k) and contributions into your company-sponsored pension
• $75/month budget to help prioritize your physical wellbeing
• $80/month stipend to subsidize connectivity costs
• Mental health resources including free 1:1 therapy, coaching sessions and digital resources
• Supportive leave policies
• Flexible Time Off Policy in addition to 9 Company Holidays
• Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires
• Hybrid work arrangements with regular investment in gatherings and offsites to connect with dispersed team members
• Various corporate perks and discounts
Apply Now
Apply Now
• Analyze operational datasets, claims data, and customer feedback (including NPS) to understand trends, risks, and opportunities
• Support and design projects that improve the digital claims experience across customer experience, operational efficiency, and cost
• Build and maintain operational dashboards to monitor key performance indicators and inform decisions
• Partner with Product, CX, Analytics, and Supply Chain teams to streamline processes through documentation, automation, and process improvements
• Drive execution on high-priority initiatives by tracking progress, surfacing risks, and ensuring work is completed with quality and follow-through
• Translate findings into clear, actionable insights and recommendations that inform broader decision-making
Requirements:
• 3+ years of relevant work experience, ideally in operations, strategy, analytics, or a similar environment
• Strong skills in Excel and PowerPoint; comfort working with data to answer business questions
• Experience using data to support fact-based decisions and process improvements
• Familiarity with SQL, Tableau, or similar tools is a plus, but not required
• Proven ability to manage cross-functional projects and drive outcomes independently
Benefits:
• Medical, dental and vision coverage with network optionality and the ability to contribute to a savings account (HSA or FSA)
• Up to 4% company match into 401(k) and contributions into your company-sponsored pension
• $75/month budget to help prioritize your physical wellbeing
• $80/month stipend to subsidize connectivity costs
• Mental health resources including free 1:1 therapy, coaching sessions and digital resources
• Supportive leave policies
• Flexible Time Off Policy in addition to 9 Company Holidays
• Tuition reimbursement up to $5,250 per year to further your personal educational advancement desires
• Hybrid work arrangements with regular investment in gatherings and offsites to connect with dispersed team members
• Various corporate perks and discounts
Apply Now
Apply Now