American Express Global Business Travel Experienced Travel Consultant Remote/Home office – Advanced position – Bilingual in Mexico

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. As a Remote Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT! We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application. • We’re seeking bilingual candidates with high proficiency in English, and skilled in Sabre. If that sounds like you, we can’t wait to connect!* What You’ll Do on a Typical Day • Advise and arrange travel for corporate business customers (both individuals and groups) • Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations • Use various Global Distribution Systems (GDSs), including Sabre, Apollo, and Amadeus. Training may be provided • Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements • Use positive telephone service techniques and act on special customer requests • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels We look forward to sharing more detailed job functions and key performance indicators during the interview process. What We’re Looking For • Bilingual English/Spanish • Passion for excellence in client service, including proactive anticipation of needs • Native GDS expertise (Sabre) • Professional communication (written and verbal) • Attention to detail • Act with integrity, and look after personal traveler information • Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) • Resolving customer issues quickly and independently / with supplier • Teamwork and openness to feedback Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts (12-8pm). What You Get From Us • A diverse, supportive, fun, outstanding team of Traveler Care professionals. We are based around the world, and we’re proud of how we connect and collaborate to drive results for our customers. • The chance to grow your career with a purpose-led organization, passionate about powering progress through travel. • The flexibility to work from home in a truly global workplace. • Comprehensive benefits program including: health & life insurance, retirement savings program (with employer match), access to our global colleague assistance program and our wellness platform, eMindful. • An environment that champions Diversity, Equity and Inclusion. We have a network of INclusion Groups, Diversity Councils and Country Ambassadors who are passionate about creating a global culture of belonging. #GBTJobs Location Mexico – Virtual Location The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. • Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more. • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. • Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. • We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. • Wellbeing resources to support mental and emotional health for you and your immediate family. • And much more! All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers. We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement ( . What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for! American Express Global Business (Amex GBT) is the world’s leading B2B travel platform, providing software and services to manage travel, expenses, meetings & events for companies of all sizes. Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success. That’s why at the start of your career, you’ll get the learning tools and resources you need to grow and thrive in your role. Ready to explore a career path? Start your journey. Click Here to Learn More ( Apply tot his job