Amazon Web Services (AWS) Trainer Cloud & Contact Center Specialist
TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years. TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies. Amazon Web Services (AWS) Trainer Cloud & Contact Center Specialist Location: Seattle or nearby- Remote Duration: 6+ months Contract Pay rate: Market/DOE Key Responsibilities • Deliver structured AWS training modules aligned with the 12-week curriculum. • Teach AWS fundamentals (IAM, EC2, S3, VPC, RDS, CloudWatch, CloudTrail, etc.). • Lead Amazon Connect labs, including instance setup, contact flow design, CCP customization, and integration with Lex, Lambda, and third-party CRMs. • Guide students in real-time dashboards, monitoring, and compliance topics (HIPAA, GDPR). • Facilitate hands-on labs in AWS Skill Builder/Qwiklabs. • Provide coaching for AWS Certified Cloud Practitioner and AWS Contact Center Specialist certifications. • Assist with capstone projects: building a fully functional call center on AWS. • Provide feedback and mentorship on assignments, troubleshooting labs, and applied projects. Required Skills & Expertise • Deep expertise in AWS core services (IAM, EC2, S3, VPC, CloudWatch, Lambda, API Gateway). • Proven experience with Amazon Connect (instance setup, advanced contact flows, Lex integration). • Strong knowledge of serverless architectures and AI/ML services in AWS (Lex, Kendra, Forecast, SageMaker). • Familiarity with contact center operations, routing, and compliance standards (HIPAA, GDPR). • Experience in designing training materials and delivering technical workshops. • AWS Certifications: AWS Certified Solutions Architect Associate (or higher), AWS Certified Cloud Practitioner, and AWS Certified Contact Center Specialist (preferred). • Excellent communication, mentoring, and presentation skills. Thanks and Regards Yamini D Talent Acquisition Specialist | Apply tot his job