Amazon Operations
TL;DRSmall Amazon brand · ~5 hrs/week · customer support + account health · no PPC · calm, repeatable work.Amazon Operations & Customer Support CoordinatorPart-time · ~5 hours per weekWhat this job isYou help keep our Amazon account healthy and take care of customers and creators every day.We are a small brand with a small catalog.The work is calm and repeatable. Issues do not happen often, but when they do, they must be handled carefully.This is an operations and support role, not marketing, ads, or growth.About our brand5 core products2–6 variants per productStable catalogAbout 1 new product launch per yearAbout 19 customer messages per monthAbout 10 creator messages per monthAccount or compliance issues happen about once every 1–2 monthsMain goalKeep Amazon boring.Customers are happy, listings stay live, and nothing breaks.Work priority (always follow this order) Customer support, mostly following up on all negative reviews (daily) Creator communication (daily) Account health & suppressions (urgent when needed) Inventory & compliance issues Deals & programs (daily / weekly checks) Launch support (very rare, planned)The case types you handleYou will repeatedly see the same issues(about 1 case per month on average, low volume).
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