Amazon is hiring: UX RESEARCHER in Arlington

Japan Consumer Innovation (JCI) team is seeking a passionate UX Researcher to champion the voice of our customers throughout the product development lifecycle. In this role, you'll drive customer-backwards thinking by conducting both qualitative and quantitative research to uncover deep customer insights and transform them into actionable recommendations. Working closely with product, engineering, design, and go-to-market teams, you'll identify and prioritize critical business challenges, shape product roadmaps, and ensure exceptional user experiences across the entire customer journey. The ideal candidate will excel at delivering high-quality research outputs, building strong stakeholder relationships, and creating a robust research ecosystem that drives data-informed decision-making. Your work will directly influence product strategy and design decisions, making you instrumental in building first-class vendor experiences at Amazon Japan.Key job responsibilitiesResearch Expertise- Design and execute comprehensive research strategies using both qualitative and quantitative methods- Develop innovative approaches to understand customer (e.g, vendor) needs through field studies, surveys, personas, and lab research- Create and maintain research roadmaps aligned with product lifecycle needsData & Insights- Transform diverse data sources into actionable insights- Establish meaningful UX quality metrics for features and products- Deliver thorough analysis that drives product decisionsStakeholder Partnership- Collaborate with product, program, and design teams to identify critical research opportunities- Communicate findings effectively across functions (design, engineering, go to marketing, business)- Advocate for customer needs in product development decisionsImpact & Innovation- Identify and implement the most effective research methods for each challenge- Regular review and refinement of research priorities to ensure business relevance- Champion data-driven, customer-centric decision makingBASIC QUALIFICATIONS- Bachelor's degree in Psychology, Cognitive science, Sociology, Human factors or similar.- 3+ years conducting UX research, across a variety of development life cycle stages- Skilled in generative and evaluative research methods, both qualitative and quantitative- Fluent in Japanese, business level EnglishPREFERRED QUALIFICATIONS- Solid understanding of the software development cycle.- Experience conducting research with technical audiences- Basic understanding of Generative AI technology- Experience conducting UX research in the domain of GenAI experiences- Experience conducting research within B2B settings.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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