Amazon Connect Architect - Remote | WFH
Amazon Connect Architect for a remote, work-from-home opportunity. Join our dynamic team and leverage your expertise to design and implement efficient solutions using Amazon Connect. As a key player in our organization, you will shape customer interactions, enhance call center performance, and contribute to our success. If you have a proven track record in Amazon Connect architecture and are ready for a challenging remote role, apply now. Join us in redefining customer engagement from the comfort of your home.
Salary And Other Compensation
The annual salary for this position ranges from $130,000.00 to $150,000.00, depending on the experience and qualifications of the successful candidate. Additionally, this position is eligible for our discretionary annual incentive program, based on performance and subject to the terms of our applicable plans.
Benefits
We offer a comprehensive benefits package for this position, subject to eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays and Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The salary, compensation, and benefits information is accurate as of the date of this posting. We reserve the right to modify this information at any time, subject to applicable law.
Job Description And Qualifications
This is a hands-on development role requiring expertise in the following:
Required
Amazon Web Services
Cloud-based contact center solutions
Amazon Connect, Lex, Lambda, Node JS, Java, JavaScript
Required Skills
Amazon Connect
Contact Flow Design
Lambda/Lex Integration
Call Center Routing
AWS, Step Functions, Polly, Transcribe, S3, Dynamo, Athena, Kinesis, Cloud Watch, Cloud Formation, EC2
Other Technologies
Salesforce/Any CRM integration
Java, Python, Linux, MySQL, Siebel CRM, Kibana
Soft Skills
Analytical
Detail Oriented
Reliable Team Member
Self-motivated
Strong Work Ethics
Job Summary
Approximately 12-15 years of IT experience in customer service technologies, including contact center cloud-based products, solution design, and implementation. Also experienced in omni-channel and AI/ML solutions.
Experience includes people and team management, enterprise architecture, and technical leadership.
Proven track record in providing digital experience, business automation solutions using AI/ML, and contact center technologies.
Expertise in managing software evaluations for cloud migrations and setting up pilots and POCs for solution evaluations.
Significant experience in managing and leading technology mergers resulting from organizational acquisitions.
Skilled in providing technology architecture for contact center migration from on-premise to cloud.
In-depth experience with Agile methodologies (SAFe) and waterfall.
Proven ability to provide cost savings, solution optimization, and process improvement for organizations.
Six Sigma yellow belt trained, green belt project in progress, cloud certified.
Domain experience in Banking, Insurance, and Education/e-Learning.
Excellent analytical, communication (oral Job Responsibilities
Contribute to the design and implementation of AWS Cloud contact center solutions.
Collaborate with the customer IT Architecture team to design end-to-end solutions and provide technology guidance.
Implement Genesys Speech Analytics on top of the Genesys Interaction Recording Platform.
Participate in migration efforts in cloud contact center and provide assistance as the Subject Matter Expert in the migration and deployment of solutions.
Minimum Qualifications
Must have handled at least contact center cloud migration projects in AWS environment and worked with on-premises contact center solutions.
Knowledge of Genesys/Cisco/Avaya/Twilio contact center products and the entire contact center domain.
Apply Now
Salary And Other Compensation
The annual salary for this position ranges from $130,000.00 to $150,000.00, depending on the experience and qualifications of the successful candidate. Additionally, this position is eligible for our discretionary annual incentive program, based on performance and subject to the terms of our applicable plans.
Benefits
We offer a comprehensive benefits package for this position, subject to eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays and Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The salary, compensation, and benefits information is accurate as of the date of this posting. We reserve the right to modify this information at any time, subject to applicable law.
Job Description And Qualifications
This is a hands-on development role requiring expertise in the following:
Required
Amazon Web Services
Cloud-based contact center solutions
Amazon Connect, Lex, Lambda, Node JS, Java, JavaScript
Required Skills
Amazon Connect
Contact Flow Design
Lambda/Lex Integration
Call Center Routing
AWS, Step Functions, Polly, Transcribe, S3, Dynamo, Athena, Kinesis, Cloud Watch, Cloud Formation, EC2
Other Technologies
Salesforce/Any CRM integration
Java, Python, Linux, MySQL, Siebel CRM, Kibana
Soft Skills
Analytical
Detail Oriented
Reliable Team Member
Self-motivated
Strong Work Ethics
Job Summary
Approximately 12-15 years of IT experience in customer service technologies, including contact center cloud-based products, solution design, and implementation. Also experienced in omni-channel and AI/ML solutions.
Experience includes people and team management, enterprise architecture, and technical leadership.
Proven track record in providing digital experience, business automation solutions using AI/ML, and contact center technologies.
Expertise in managing software evaluations for cloud migrations and setting up pilots and POCs for solution evaluations.
Significant experience in managing and leading technology mergers resulting from organizational acquisitions.
Skilled in providing technology architecture for contact center migration from on-premise to cloud.
In-depth experience with Agile methodologies (SAFe) and waterfall.
Proven ability to provide cost savings, solution optimization, and process improvement for organizations.
Six Sigma yellow belt trained, green belt project in progress, cloud certified.
Domain experience in Banking, Insurance, and Education/e-Learning.
Excellent analytical, communication (oral Job Responsibilities
Contribute to the design and implementation of AWS Cloud contact center solutions.
Collaborate with the customer IT Architecture team to design end-to-end solutions and provide technology guidance.
Implement Genesys Speech Analytics on top of the Genesys Interaction Recording Platform.
Participate in migration efforts in cloud contact center and provide assistance as the Subject Matter Expert in the migration and deployment of solutions.
Minimum Qualifications
Must have handled at least contact center cloud migration projects in AWS environment and worked with on-premises contact center solutions.
Knowledge of Genesys/Cisco/Avaya/Twilio contact center products and the entire contact center domain.
Apply Now